Client Experience Advisor
6 months ago
**Client Experience Advisor**
**Salary basic up to £30,000 pa**
**Birmingham**
My client is a manufacturer of high-end hardware and interior design products. They supply all across the UK, Europe and US. They have a team of expert designers who provide exquisite service to ensure their customer receives the exact product they desire with the tiniest detail within their specification. This needs to matched by the quality of service provided by the Customer Experience Team.
**Key Responsibilities**:
- First point of contact for all incoming enquiries
- Responsibility for client relations
- Answer all customer queries and issues in a timely manner
- Work closely with the Operations team to chase orders
- Deliver a customer-centric mindset
- Manage returns and credits
- Communicate issues and escalate when necessary
- Consistently provide exemplary service
- Actively improve current processes to improve efficiency
- Provide ad hoc support to the team and wider business
**Skills (required)**
- Excellent written and verbal skills
- Customer Service experience in a fast-paced environment
- Organised and effective time-management
- Administrative skills
- Confident using ERP systems
- Customer centric attitude
- Team player who can be resourceful and a creative problem solver
- Experience within Luxury or high end product is advantageous
- Experience using SAP is advantageous
**Company Benefits**
- Join a dynamic, fun, and driven team experiencing rapid growth
- Hours of work - Monday to Friday (39 hours pw) with early finish on Friday (office based work)
- Holidays - 25 days plus bank holidays
- Generous Pension offering
- Shut down over Christmas
- Company bonus
- Free on site parking
- Employee Discount - 75% on product range
**Job Types**: Full-time, Permanent
**Salary**: Up to £30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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