Team Leader

4 weeks ago


Wembley, United Kingdom Scape Student Living Full time

**OPPORTUNITY AWAITS AT SCAPE**

**Location**:Scape Wembley

**Hours**:40 hours per week. Shift patterns are between 7am - 8pm, Monday to Sunday. Must have flexibility to cover a variety of shifts.

**As a Team Leader your main responsibilities include**:

- Overseeing the training of new reception staff, night porters and any other staff members who have responsibility for the FOH
- Ensure our reception team provides the highest levels of customer service for residents, guests and external suppliers in person and over the phone
- Keeping our booking system updated at all times
- Regularly carry out stock checks, identifying supplies and consumables required by the General Manager
- Making sure the reception team understand and follow our health and safety policy, operational procedures, risk assessments and method statements
- Assist the General Manager with overseeing the completion and on-going training through the e-learning portal
- Overseeing requests from students regarding general maintenance, making sure requests are raised and communicated with our maintenance team
- Assist the General Manager with arranging disciplinary meetings for students and producing and distributing the required paperwork and correspondence
- Making sure all reception tasks are completed with the required paperwork
- Going the extra mile to give to improving the residents’ stay by providing additional services service when requested (but within reason)
- Reporting any incidents and accidents to in line with company policy and ensuring they are recorded
- Handling and logging complaints professionally and compassionately and liaising with the General Manager for resolution
- Treating company documents as private and confidential in compliance with the Data Protection Act
- Assisting the accommodation team by responding to enquiries, following up on leads, managing bookings and waiting lists, optimising conversion rates and maintaining 100% occupancy
- In the absence of our Sales Executive, leading effective, personalised tours that show off our brand, the property and advising rates, add-on services and booking information
- Developing an understanding of student and education issues and showing sensitivity to our students’ needs across an international customer base
- Working with the General Manager and Sales Team to process deposits accurately and quickly and be knowledgeable about the deposit refund process
- Actively assisting the Finance Team with the collection of rent instalments and following up residents with late payments
- Taking an active role leading up to and during turnover to assist the General Manager and team with ensuring all rooms are completed to the required standards
- Overseeing the security of the residents by carrying out spot checks of resident ID cards to ensure security of the building
- Supporting housekeeping with updates to weekend turnovers for nomination agreements
- Overseeing the sales requests on PEX are actioned and students informed of collection
- Overseeing the handling of residents’ parcels, managing the parcel room and communication with the residents
- Take an active part in the Happy Inspector room checks, three times a year or as required, and to report any residents who are in breach of the Tenancy Agreement

**Your key attributes and skills are**:

- Organised, flexible and dedicated
- Excellent customer service skills
- Dependable, enthusiastic and an excellent team player
- Competent with Microsoft Office and experienced with learning new systems.
- Previous Reception experience is preferred but not essential
- Flexible in working hours and locations

**Why work with us?**

As a Scape Team Leader you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we’re sure you’ll fit right in

We have a range of employee benefits including:

- Increasing pay with length of service*
- Birthday day off*
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials

If you think you have what it takes to be the next Scape Team Leader, contact us now.

We look forward to hearing from you.

**The Scape Recruitment Team**

**Salary**: £23,100.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location


  • Team Leader

    2 weeks ago


    Wembley, United Kingdom Scape Student Living Full time

    **OPPORTUNITY AWAITS AT SCAPE** **Location**:Scape Wembley **Hours**:40 hours per week. Shift patterns are between 7am - 8pm, Monday to Sunday. Must have flexibility to cover a variety of shifts. **As a Team Leader your main responsibilities include**: - Overseeing the training of new reception staff, night porters and any other staff members who have...

  • Team Leader

    2 weeks ago


    Wembley, United Kingdom Health Full time

    Introduction: This role is covering the Brent area for a 12 month fixed term period. You must live locally to the area or within a commutable distance. The role may include working some evenings as well so you need to be flexible. Be part of something great Maximus is a global organisation that specialises in providing health and employment services to...

  • Team Leader

    2 weeks ago


    Wembley, United Kingdom MAXIMUS Full time

    Introduction: **This role is covering the Brent area for a 12 month fixed term period. You must live locally to the area or within a commutable distance. The role may include working some evenings as well so you need to be flexible.** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment...

  • Team Leader

    3 weeks ago


    Wembley, United Kingdom The Perfume Shop Full time

    **TALENT. PASSION. SPARK** Contracted hours: 35.0 Pay rate: £12.95 per hour The Perfume Shop is the largest single category fragrance retailer in the UK. We’ve been on the Best Companies to Work For list, been awarded #7 in Top-Rated Retail Workplaces, and won the 2019 Online Retailer of the Year Award. Our passion for people is what drives and...

  • Team Leader

    5 days ago


    Wembley, United Kingdom Scape Student Living Full time

    OPPORTUNITY AWAITS AT SCAPELocation:Scape WembleyHours:40 hours per week. Shift patterns are between 7am - 8pm, Monday to Sunday. Must have flexibility to cover a variety of shifts.As a Team Leader your main responsibilities include:Overseeing the training of new reception staff, night porters and any other staff members who have responsibility for the FOH...

  • Team Leader

    4 days ago


    Wembley, United Kingdom Ambulnz Community Partners Full time

    WHO WE ARECommunity Ambulance Services, (currently transitioning from Falck UK) are part of Community Ambulance Partners, a leader in ambulance services and patient transportation.We serve communities in 21 countries and operate more than 4,000 ambulances and patient transport vehicles. On top of our emergency and patient transport services, we are actively...


  • Wembley, United Kingdom Fox Morris Group Full time

    Are you an **Contact Centre Team Lead **for a new opportunity? I am working with **Brent Council** **Rate - £22.80 to £24.62 per hour** This role will be looking after my Environment and Neighbourhood Team and this covers the following areas: - Council’s Switchboard - Children’s and Families Information Service - Public Real - Environmental...

  • QA Team Leader

    3 weeks ago


    Wembley, United Kingdom b3 jobs ltd Full time

    **QA Team Leader** £28,000 West London Job ref: 8363 **About the QA Team Leader job** The purpose of your role will be to maintain the company’s high standards and ensure food safety and quality specifications are met. **Key tasks** - Assist with internal product specifications. - Investigate non-conformances and customer complaints, assisting with...

  • Team Leader

    4 weeks ago


    Wembley, United Kingdom Ambulnz Community Partners Full time

    **WHO WE ARE** Community Ambulance Services, (currently transitioning from Falck UK) are part of Community Ambulance Partners, a leader in ambulance services and patient transportation. We serve communities in 21 countries and operate more than 4,000 ambulances and patient transport vehicles. On top of our emergency and patient transport services, we are...


  • Wembley, United Kingdom Unite Students Full time

    **Student Experience Team Leader** **Location**:London (Tottenham & Wembley) **Salary**:£26,180 - £28,600 + bonus + benefits (depending on experience) **Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering...

  • Team Coordinator

    2 weeks ago


    Wembley, United Kingdom Real Life Options Full time

    **Team Coordinator (Team Leader) for (Residential Home for individuals with Learning Disabilities) - Full Time - North Wembley** Male or Female **£26,661.24 per annum** **Real Life Options **is a reputable and caring provider of support services for individuals with Learning Disabilities. We are dedicated to enhancing the lives of the people we support...

  • Team Leader

    3 weeks ago


    Wembley, United Kingdom The Perfume Shop Full time

    **TALENT. PASSION. SPARK** The Perfume Shop is the largest single category fragrance retailer in the UK. We’ve been on the Best Companies to Work For list, been awarded #7 in Top-Rated Retail Workplaces, and won the 2019 Online Retailer of the Year Award. Our passion for people is what drives and enables us to create a thriving, collaborative workplace...


  • Wembley, United Kingdom SFI Care Solution Full time

    We require a suitably experienced Team Leader to work in vibrant team environment. We are willing to work with you and there will be opportunities for further training and career progression. Striving For Independence is a supported living care provider and delivers a range of care and support services for adults with learning disabilities, autism, complex...


  • Wembley, United Kingdom Fox Morris Group Full time

    Are a **Call Centre Team Leader **looking for a new opportunity? We have a excellent opportunity with **Brent Council (2 days a week onsite - 3 days remote)** **Rate - Negotiable Dependent upon experience** **1+ Year Contract** **Rate - £22.80 to £25 per hour - Negotiable Dependent upon experience** **Manager Comments ;** - Housing benefit legislation,...

  • Behaviour Support

    4 days ago


    Wembley, United Kingdom Activ Full time

    If you’re looking for an opportunity where you can really make a difference and our Values resonate with yours, then come join us! We offer generous benefits such as: -  Salary-sacrificing options up to $18, to increase your take-home pay Flexible work options for work-life balance including working from home Training through Activ’s RTO ...


  • Wembley, United Kingdom London School of Science and Technology (LSST) Full time

    The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses. The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background,...


  • Wembley, Greater London, United Kingdom Essential Employment Full time

    Highways & Street Lighting Team Leader needed in Wembley Paying £33.01 per hr 012228 Full time hours on a temporary basis Work as part of the management team of the Traffic, Highways & Asset Management team in accordance with statutory requirements and in compliance with relevant policies and procedures. Develop and deliver work programmes to implement...


  • Wembley, United Kingdom Flutter Entertainment Full time

    **PAY RATE £13.05ph** **YOUR ROLE IN THE TEAM?** Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt...


  • Wembley, United Kingdom London School of Science and Technology (LSST) Full time

    The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses.The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background,...

  • Store Leader

    4 weeks ago


    Wembley, United Kingdom Lyle & Scott Full time

    **_We have an exciting opportunity for a Store Leader in our Wembley store. This is a full-time contract which requires 44 hours per week -_** Retail is a fundamental and growing revenue stream for the brand. As Wembley's Acting Store Leader, you will have full accountability and responsibility for your respective store whilst ensuring the highest level of...