Team Leader

6 months ago

Wembley, United Kingdom MAXIMUS Full time

Introduction:
**This role is covering the Brent area for a 12 month fixed term period. You must live locally to the area or within a commutable distance. The role may include working some evenings as well so you need to be flexible.**

**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:

- Healthy Eating and Nutrition
- Smoking Cessation
- Physical Activity
- Weight Management
- Alcohol consumption
- NHS Health Checks (outreach)

As Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to.

**Salary**: £29,200 - £34,200

Essential Job Duties:
1.Coordination of service delivery by:

- Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service - Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement
- Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus’ policies and processes to guide and support team and individual performance
- Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner
- Effectively manage own time and workload to ensure deadlines are met in an effective manner
- Contribute to team organisation, planning and continuous improvement.

2. Ensure the service is embedded within and across the local networks and communities.
- Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors
- Develop trusting and beneficial relations with workplaces across Buckinghamshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups)
- Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience
- Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health
- Coordinate and deliver events to promote the Buckinghamshire Healthy Lifestyle Service to generate high quality referrals, with a focus on priority areas and populations
- Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis
- Represent the service as required at meetings, conferences, and forums
- Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice

3. Responsible for high quality service delivery and achievement of performance through:

- Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)
- Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance.
- Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard
- Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract
- Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance managemen

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