Customer Support Specialist
3 days ago
Representing the Welcomm brand, you will be the first point of contact for general external business calls and any account management enquiries and will be required to resolve these in the best way possible according to the customer’s needs. You will play a crucial part in our overall business to provide first-line exemplary customer service alongside providing sales assistance to our Account Managers. The role is responsible for effectively managing the administration for our mobile sales team, providing an efficient and proactive service in customer re-signs, new connections and proposals.
The position requires a confident, organised, polite individual who thrives on working in a team environment whilst taking full ownership and accountability of individual tasks and problems. The individual needs to be passionate about delivering excellent customer service.
**Key Responsibilities**
- To effectively manage all in-bound telephone calls and where possible resolve all customers’ requests and queries.
- Provide sales administration support to the mobile sales team.
- Take a proactive approach to resolving customer queries productively and efficiently whilst maintaining full responsibility and accountability for the problem.
- Basic complaint handling capability.
- To be able to identify and follow through potential sales opportunities.
- To provide first level advice and technical assistance to customers.
- To provide first level fault desk fixes.
- To provide a triage style handover of issues which are beyond the CSA team’s ability to resolve following set escalation procedures, only passing on where everything has been done to resolve the query beforehand.
- To ensure that the customer is fully satisfied with the service that we have provided at every point, meeting the relevant Customer Service KPI levels.
- Bring to the management’s attention all customer matters or competitor activity that may present risk or opportunities for the company.
- To process any account / billing changes when the customer is in contract with Welcomm.
- Provide administration support to sales managers and senior management when required.
- To provide any handset solutions to customers.
- To enter all actions and customer contacts onto Welcomm’s CRM system.
- To analyse data from Company systems to review usage and provide relevant and timely reporting.
**Why Welcomm**
- Hybrid working - 3 office days, 2 home working days per week
- 23 days annual leave (increasing to 25 days after 2 years service)
- Opportunity to buy or sell up to 5 days holiday
- Free on-site parking
- Perkbox access
- Healthcare plan
- Company events
- Virtual 24/7 GP access
- Employee assistance programme
**Job Types**: Full-time, Permanent
**Salary**: From £18,525.00 per year
**Benefits**:
- Company events
- On-site parking
- Wellness programmes
- Work from home
Schedule:
- Monday to Friday
- No weekends
-
Customer Experience Support Specialist
1 month ago
Market Harborough, Leicestershire, United Kingdom Interaction Recruitment Full timeAbout This RoleWe are seeking a talented Customer Experience Support Specialist to join our team in Market Harborough.The successful candidate will enjoy a competitive salary of £13,236 (inclusive of 1 Saturday a month worked) plus any extra travel expenses for travel between branches.This is a fantastic opportunity to work as a permanent / part-time...
-
Care Support Specialist
1 month ago
Market Harborough, Leicestershire, United Kingdom Creative Support Ltd Full timeAs a Care Support Specialist with Creative Support Ltd, you will have the opportunity to make a real difference in the lives of individuals with diverse care needs.About the RoleWe are seeking an enthusiastic and resourceful Relief Support Worker to join our Bank Team in Market Harborough, Leicestershire. You will be responsible for providing respectful and...
-
Customer Support Specialist
1 day ago
Market Harborough, United Kingdom Vanilla Recruitment (UK) Ltd Full timeWe're proud to be working with an award-winning local company who are looking for an enterprising Customer Support Specialist to join their knowledgeable and resourceful customer service team. Through their provision of dedicated specialist account management, the company are extremely well-reputed in their industry and have developed several prestigious...
-
Customer Support Controls Engineer
4 weeks ago
Market Harborough, United Kingdom CV-Library Full timeCustomer Support Controls Engineer Market Harborough with some travel £61,000 + £5,355 Car allowance Continental Shift Pattern THE ROLE The primary purpose of the role is to supply our Northern Europe customers with a quality technical hotline service. Ensure all requests are logged within the ticket system, ownership is taken until...
-
Customer Success Specialist
1 month ago
Market Harborough, United Kingdom Paynt Full timePaynt.Payments As You Need Them.Who We Are We are a dynamic payment solution provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and financial products.We operate in UK, Ireland, Europe and North America.At Paynt, we aim to be the preferred acquirer for European payment solution providers.We have grown considerably in the last 12...
-
Care and Support Specialist
5 days ago
Market Harborough, Leicestershire, United Kingdom Advance Full timeAbout the Role:We are seeking a dedicated Care and Support Specialist to join our team in Market Harborough. As a Care and Support Specialist, you will be responsible for providing high-quality support to individuals with learning disabilities, autism, complex needs, and mental health conditions.Your main duties will include assisting with personal care and...
-
Education Support Specialist
2 days ago
Market Harborough, Leicestershire, United Kingdom Aspire People Full timeRole OverviewWe are seeking a dedicated and experienced Education Support Specialist to work in mainstream Primary schools based in Market Harborough and surrounding areas.
-
Education Support Specialists
3 weeks ago
Market Harborough, Leicestershire, United Kingdom Teaching Personnel Full timeJob OverviewWe are seeking dedicated Education Support Specialists to provide high-impact, 1:1 tuition for children with SEN, SEMH, Autism, ADHD, Learning Difficulties, and Lower Learning Levels.Our team works closely with local authorities to deliver tailored educational sessions in the comfort of students' homes or public spaces.
-
Customer Service Specialist
7 months ago
Market Harborough, United Kingdom Paynt Full time**Paynt. Payments As You Need Them.** **Who We Are** We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred...
-
Customer Success Manager
2 weeks ago
Market Harborough, United Kingdom Barker Ross Group Full timePursue Career Advancement as an Account Growth SpecialistWe are seeking a talented individual to join our dynamic team in Leicestershire, where you can leverage your skills and experience to drive business growth and deliver exceptional results.The successful candidate will possess a strong background in warehousing and distribution, with a proven ability to...
-
Customer Service and Project Support
2 weeks ago
Market Harborough, Leicestershire, United Kingdom Getting In Limited Full timeKey ResponsibilitiesIn this role, you will be responsible for:Supporting the delivery of high-value Council contracts.Managing projects and tasks to meet deadlines and quality standards.Providing excellent customer service and communication.Working closely with colleagues to achieve team goals and objectives.We are looking for someone who is organized,...
-
Junior IT Support Specialist
2 weeks ago
Market Harborough, Leicestershire, United Kingdom CDS Global, Inc. Full timeCareer Opportunities at CDS Global, Inc.We are seeking a highly motivated and skilled IT Support Specialist to join our team. As an entry-level professional, you will have the opportunity to develop your skills and experience in a dynamic and fast-paced environment.The successful candidate will have good knowledge of Helpdesk procedures, ability to diagnose...
-
Business Growth Specialist
1 week ago
Market Harborough, Leicestershire, United Kingdom Barker Ross Group Full timeJob Title: Business Growth Specialist\Barker Ross Group is seeking a highly motivated and experienced Business Growth Specialist to join our team in Leicestershire. As a key member of the team, you will be responsible for driving sales growth, developing customer relationships, and delivering exceptional customer service.\We are seeking an ambitious and...
-
Administrative Support Specialist
2 weeks ago
Market Harborough, Leicestershire, United Kingdom Global Connections Full timeAbout UsAt Global Connections, we're a unique law firm that combines high-quality legal expertise with gospel aims. We serve diverse Christian organisations and aim to grow our team of support specialists to meet the demands of the Christian market.We're seeking a servant-hearted, pro-active team player to provide Christ-centred legal expertise to churches...
-
Educational Support Specialist
2 weeks ago
Market Harborough, Leicestershire, United Kingdom Aspire People Full timeWe are seeking a dedicated Educational Support Specialist to work on a daily supply basis in Aspire People's team, supporting children who are working below age-expected levels in Maths, English, and Reading.Key Responsibilities:Assess student levels and collaborate with class teachers to identify learning gapsDevelop and implement lesson plans that...
-
Customer Services Executive
18 hours ago
Market Harborough, United Kingdom Recruitment Genius Full timeLocation: Market Harborough, Leicestershire Hours: Monday - Friday, 8:30am - 5pm Renumeration - £24,000 - £28,000 + 5% pension, laptop + 25 days holiday. Are you a highly organised, result orientated professional seeking an exciting and varied role? Do you want to have a real and visible impact on the business and enjoy speaking to prospective...
-
Learning Support Specialist
2 weeks ago
Market Harborough, Leicestershire, United Kingdom Teaching Personnel Full timeWe are seeking a dedicated and compassionate Learning Support Specialist to join our team at Teaching Personnel. As a key member of our team, you will be responsible for providing high-impact, 1:1 tuition to students with special educational needs (SEN) in Leicestershire and Northamptonshire.Job DescriptionIn this role, you will work closely with students,...
-
Customer Service Advisor
18 hours ago
Market Harborough, United Kingdom King Vehicle Engineering Ltd Full timeKing Vehicle Engineering LtdMarket Harborough (LE16)Permanent£20K - £23K per annum dependent on experienceKH/CSA **Customer Service Advisor** **The King Group of Companies** **Job Title**:Customer Service Advisor **Location**:Market Harborough (LE16) **Salary**:£20K - £23K per annum dependent on experience **Additional Benefits**:25 Days Holiday + Bank...
-
Customer Success Specialist
1 week ago
Market Harborough, Leicestershire, United Kingdom Barker Ross Group Full timeCompany OverviewBarker Ross Group is a leading handling and fulfilment business based in Leicestershire.We are seeking an ambitious, enthusiastic and driven Account Manager to join our expanding team.The successful candidate will have a track record of success within warehousing, preferably with experience in sales or customer-facing roles.
-
Administrative Support Specialist
2 weeks ago
Market Harborough, Leicestershire, United Kingdom ATTB - The Big Jobsite Full timeAbout the RoleThis Administrative Support Specialist - EHS position is an exciting opportunity to join our dynamic team at ATTB - The Big Jobsite. As a key member of our EHS team, you will provide critical administrative support to ensure smooth operation and compliance with EHS processes and systems.Your primary responsibilities will include administering...