Customer Experience Support Specialist
2 weeks ago
We are seeking a talented Customer Experience Support Specialist to join our team in Market Harborough.
The successful candidate will enjoy a competitive salary of £13,236 (inclusive of 1 Saturday a month worked) plus any extra travel expenses for travel between branches.
This is a fantastic opportunity to work as a permanent / part-time support specialist, with a regular working week of 20 hours and one Saturday per month.
Key Responsibilities- Deliver Exceptional Customer Service: Provide top-notch service to customers and colleagues alike, ensuring every interaction results in positive customer outcomes.
- Support Customers and Colleagues: Offer help and guidance whenever needed, promoting a culture of collaboration and teamwork.
- Till Management: Demonstrate competent management of sales transactions, ensuring accuracy and efficiency at all times.
- Policies and Procedures: Adhere strictly to established policies, processes, and procedures, guaranteeing consistency and quality in all aspects of the role.
- Thrive Agenda: Embody the organisation's purpose and contribute to its Thrive agenda, driving success and excellence in everything you do.
- General Administration: Perform various administrative tasks to maintain the smooth operation of the branch.
To excel in this role, you'll need excellent customer service skills, high levels of accuracy and numeracy, flexibility, a sense of community, and a passion for delivering exceptional results.
About Our OrganisationOur award-winning organisation puts customers, colleagues, and communities at the heart of everything we do. We're committed to creating an environment where everyone can thrive and reach their full potential.
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