Housing Officer
3 weeks ago
**Job Title**: Housing Officer
**Contract Type**:Permanent
**Salary**:£24,699.43 pro rata (£25,813.09, pro rata, is achieved after 18 months successful performance in the role)
**Actual Salary**:£8,562.47 (£8,948.54 is achieved after 18 months successful performance in the role)
**Working Hours**:13 hours per week
**Working Pattern**:Hours may be variable, to be worked over 5 days between Monday to Sunday in line with business needs and the successful applicant
**Location**:Key to Succeed, Penrith
**Why Riverside?**
At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology A wide range of benefits
**The difference you will make as a Housing Officer**
Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
**About You**
We are looking for someone with:
- Experience of working within housing management
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents
**Role Profile**
**Deliver an Allocation & Letting Service**:
- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement
**Deliver a Housing Management Service**:
- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements
- Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
- Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers
- Prepare files and case notes in readiness for court
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits
- Work directly with customers to monitor or reduce issues of anti-social behaviour within the service
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
- Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately
- Monitor and assist in maintaining health and safety requirements standards
**Deliver an Administration Service**:
- Carryout administrative tasks to support efficient running of the service
- Produce reports and other written documentation as required to support housing management delivery
- Maintain and update clear, accurate and strength-based records on the appropriate digital platform
- Assist schemes in daily operational tasks, including answering phones and working on Reception, as required
**Other Information**
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to tr
-
Temporary Housing Options Officer
6 days ago
Penrith, United Kingdom Eden Housing Association Full timeTemporary Housing Options Officer (Fixed term up until 31 March 2025) Salary - (£36,321.60) Eden Housing Association (EHA) is contracted to provide the Housing Advice & Homelessness Service on behalf of Westmorland & Furness Council (WFC). Due to internal promotion, we have an exciting opportunity for an individual to join our well-established and high...
-
Temporary Housing Void Property Officer
3 weeks ago
Penrith, United Kingdom Eden Housing Association Full timeThe role will include visiting void properties to scope the works required to ensure they meet our minimum void standard and allow us to re-let them to a new tenant, you will also return to sign the properties off once the contractor advises works are complete. You will raise the work and liaise with the relevant contractors to ensure the works are carried...
-
Housing Support Worker
4 weeks ago
Penrith, United Kingdom Eden Housing Association Full time**Housing Support Worker** 22 hours per week (days to be agreed) **Salary - £31,912 (Pro rata)** **Fixed Term for 18 months** The key accountabilities will include: - Liaising with other agencies to ensure a holistic support package is in place for clients with multiple and complex needs. - Support clients to maximise income, access relevant funding and...
-
Housing Support Officer
2 months ago
Penrith, United Kingdom My Space Housing Solutions Full time**‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...
-
Housing Support Officer
3 weeks ago
Penrith, United Kingdom My Space Housing Solutions Full time**‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...
-
Housing Support Officer
7 days ago
Penrith, United Kingdom My Space Housing Solutions Full time**‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...
-
Property Technical Support Officer
3 days ago
Penrith, United Kingdom Eden Housing Association Full time**PROPERTY TECHNICAL SUPPORT OFFICER** **Location**:Penrith **Salary **£36,321.60 per annum Fixed term until 31 March 2024 37 hours per week We have an opportunity for a Property Technical Support Officer to join us for a fixed term period at Eden Housing Association. The role will see you providing technical expertise, project support and customer...
-
Property Technical Support Officer
7 days ago
Penrith, Cumbria, United Kingdom Eden Housing Association Full timePROPERTY TECHNICAL SUPPORT OFFICERLocation:PenrithSalary £36,321.60 per annumFixed term until 31 March 202437 hours per weekWe have an opportunity for a Property Technical Support Officer to join us for a fixed term period at Eden Housing Association.The role will see you providing technical expertise, project support and customer liaison for responsive...
-
Senior Youth Homeless
3 weeks ago
Penrith, United Kingdom Westmorland & Furness Council Full timeJob profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job reference** REQ00000016542 **Date posted** 09/04/2024 **Application closing date** 16/04/2024 **Location** PENRITH **Salary** £35,745 -...
-
Senior Youth Homeless
3 weeks ago
Penrith, United Kingdom Westmorland & Furness Council Full timeJob profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job reference** REQ00000016542 **Date posted** 09/04/2024 **Application closing date** 16/04/2024 **Location** PENRITH **Salary** £35,745 -...
-
Property Technical Support Officer
2 months ago
Penrith, United Kingdom Eden Housing Association Full time**About us** Our goal is to ensure that our community-based Association, rooted in the heart of the beautiful Eden Valley, provides housing and related support services across North Cumbria. We benefit from loyal and committed staff, have a long track record of involving tenants and residents in influencing what we do and place great value on working in...
-
Ict Officer
3 weeks ago
Penrith, United Kingdom Eden Housing Association Full time**ICT OFFICER** **Location: Penrith/Agile working** **Salary: £31,912** Permanent Contract - 37 hours per week You will ideally have experience of working in an ICT role previously, along with a suitable ICT qualification **Salary**: £31,912.00 per year **Benefits**: - Company pension - Cycle to work scheme - Flexitime - Gym membership - Life...
-
Property Technical Support Officer
2 months ago
Penrith, United Kingdom Eden Housing Association Full time**About us** Our goal is to ensure that our community-based Association, rooted in the heart of the beautiful Eden Valley, provides housing and related support services across North Cumbria. We benefit from loyal and committed staff, have a long track record of involving tenants and residents in influencing what we do and place great value on working in...
-
Care Administrator
2 months ago
Penrith, United Kingdom Housing 21 Full timeSalary**£21,517 per annum pro rata** - Location**Penrith, Newton House** - This is a _ - permanent_ - , _ - part time_ - vacancy_ - that will close _ - in 7 days_ - at 23:59 BST_ - . _ **The vacancy** **Hours: 25 hours per week** **Shift Pattern**: Monday to Friday 10am - 3pm Are you passionate about making a positive difference and providing high...
-
Care Administrator
3 weeks ago
Penrith, United Kingdom Housing 21 Full timeSalary**£21,517 per annum pro rata** - Location**Penrith, Newton House** - This is a _ - permanent_ - , _ - part time_ - vacancy_ - that will close _ - in 7 days_ - at 23:59 BST_ - . _ **The vacancy** **Hours: 25 hours per week** **Shift Pattern**: Monday to Friday 10am - 3pm Are you passionate about making a positive difference and providing high...
-
Care Administrator
1 week ago
Penrith, United Kingdom Housing 21 Full timeSalary**£21,517 per annum pro rata** - Location**Penrith, Newton House** - This is a _ - permanent_ - , _ - part time_ - vacancy_ - that will close _ - in 12 days_ - at 23:59 BST_ - . _ **The vacancy** **Hours: 25 hours per week** **Shift Pattern: Working Monday to Friday** Are you passionate about making a positive difference and providing high quality...
-
Accountancy Officer
2 weeks ago
Penrith, United Kingdom Westmorland & Furness Council Full timeJob profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job reference** REQ00000015221 **Date posted** 24/05/2023 **Application closing date** 13/06/2023 **Location** PENRITH **Salary** 24,496 -...
-
Property Compliance and Facilities Officer
3 weeks ago
Penrith, United Kingdom Eden Housing Association Full time**Property Compliance & Facilities Officer** 37 hours per week **Salary - (£31,912)** EHA are looking for a Facilities and Compliance Officer to assist in the delivery of the Association’s facilities maintenance and property compliance contracts and programmes. The key accountabilities will include: - Plan, organise and implement the delivery of gas...
-
HR Assistant
3 weeks ago
Penrith, United Kingdom Eden Housing Association Full time**HR ASSISTANT** **Up to 18 Hours per week** **(Working pattern to be discussed)** **Salary - £26,227 pro rata** **We have an opportunity for a “**_**HR Assistant**_**” to join us at Eden Housing Association.** **The postholder will support the Director of Finance and Corporate Resources alongside the HR & Board Development Officer in the delivery...
-
Business Intelligence Officer
2 weeks ago
Penrith, United Kingdom Eden Housing Association Full time**“Eden is passionate about delivering on its ambition to grow and improve services for tenants. We launch our new strategy in 2024, which is all about building on the community rooted and tenant focused reputation to modernise services and improve. We’re investing in our people and these new roles are part of Eden’s growth. Come and join a great team...
