Customer Support

3 weeks ago


Shipley, United Kingdom Sewell Wallis Full time

We have an exciting new role for a great company based North of Bradford - they are currently looking for a Customer Service Team Leader to join them. This role has arisen due to growth within the company, so it is an exciting challenge for anyone lookingfor their next step.
This role would be to lead and manage a skilled Customer Relations Team which covers inbound and outbound customer engagement. You must have a key focus on quality and performance whilst establishing and improving all communication.
Some of the key duties of the role include:

- Managing and developing the team
- Managing and reporting on all SLAs and KPIs
- Managing and delivering new processes
- Acting as the main escalation point
- Actively participate in system development
To be considered for this role you must:

- Strong background in Customer Service activities and management
- Excellent communication skills
- Good knowledge of systems, configurations and call routing.
- Highly organised with excellent Time Management skills and the ability to prioritise tasks.
- Proven track record of both staff engagement and performance management
- Previous involvement in Customer Satisfaction tracking, improvement planning and delivery.
The role is permanent, full time role working 37.5 hours per week, with 1 late finish of 6.00pm.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levelswithin finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester.Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.



  • Shipley, United Kingdom Macmillan Cancer Support Full time

    **Contract Length: 8**th** April - 30**th** November 2024** **Full time: 34.5 hrs** Home-based or Split between home and our Shipley Office minimum 1 days in office per week Office based - Shipley Office **National: £21,450 **About the role** Join our team of dedicated customer Support Advisers and be a part of something special! At Macmillan, we believe...

  • Supporter Care Adviser

    2 months ago


    Shipley, United Kingdom Macmillan Cancer Support Full time

    **Fixed Term Contract until the end of November 2023** **Full time 34.5 hours, we are open to a conversation about how you work these hours** Home-based or Split between home and our Shipley Office minimum 1 days in office per week Office based - Shipley Office **National: £21,450 - £24,000** **London: £24,500 - 27,500** **Are you passionate about...


  • Shipley, United Kingdom Envirovent Full time

    **We are currently seeking to recruit a Customer Care Liaison!** We are looking for an organised service lead individual, a confident communicator and a problem solver to join our busy and fast-paced Customer Relations Department. As a Customer Care team, our aim is to provide an effortless customer experience to our valued clients. **What's in it for...


  • Shipley, United Kingdom Envirovent Full time

    **We are currently seeking to recruit a Customer Care Liaison!** We are looking for an organised service lead individual, a confident communicator and a problem solver to join our busy and fast-paced Customer Relations Department. As a Customer Care team, our aim is to provide an effortless customer experience to our valued clients. **What's in it for...


  • Shipley, United Kingdom Envirovent Full time

    **We are currently seeking to recruit a Customer Care Liaison!** We are looking for an organised service lead individual, a confident communicator and a problem solver to join our busy and fast-paced Customer Relations Department. As a Customer Care team, our aim is to provide an effortless customer experience to our valued clients. **What's in it for...


  • Shipley, United Kingdom Envirovent Full time

    **We are currently seeking to recruit a Customer Care Liaison!** We are looking for an organised service lead individual, a confident communicator and a problem solver to join our busy and fast-paced Customer Relations Department. As a Customer Care team, our aim is to provide an effortless customer experience to our valued clients. **What's in it for...


  • Shipley, United Kingdom Envirovent Full time

    **Join Our Team at Envirovent - Customer Care Champion Wanted!** **£24,000 - £25,000** **Are You the Heart of Customer Care We're Looking For?** At Envirovent, we are more than just a ventilation company; we are a family committed to the success and well-being of our clients and our team. Right now, we're looking for a genuine, caring individual to join...


  • Shipley, United Kingdom Rise Technical Recruitment Limited Full time

    **Customer Support Executive (Engineering)** **£26,000 - £30,000 + Full Training + Career Progression + 33 days holiday + 37.5 contracted week** **Shipley, West Yorkshire (Commutable from: Leeds, Bradford, Baildon, Keighley, Pudsey, Halifax, Harrogate, Brighouse)** Do you have Customer Service or Admin experience, looking to work for a globally-renowned...


  • Shipley, United Kingdom Macmillan Cancer Support Full time

    Fixed Term Contract running from March until 30th November 2024. Full time - 34.5 hours worked Monday to Friday Location - Split between home and our Shipley Office (Tuesday’s in the office) National: £21,450 + Benefits **Would you like to be part of a small team who play a vital part in helping Macmillan reach our fundraising goals? Are you open to...

  • Customer Service

    1 week ago


    Shipley, United Kingdom Search Consultancy Full time

    Customer Service Immediate Start Bradford We're currently looking for experienced customer service advisor to join a growing yet family-feel team in the head office of a national healthcare business. You will be joining a fun sociable team who are all driven in providing exceptional customer service. What's In It For You? - Join a growing business that...

  • Customer Service

    5 days ago


    Shipley, United Kingdom Imaje Recruitment Ltd Full time

    I am working with a manufacturing/engineering company based in Shipley, who are looking to add an experienced customer service advisor to their small but busy team of advisors. The role will involve but will not be limited to: - Process incoming sales order to agreed Service Level Agreement - Organise and manage customer returns in line with company return...

  • Customer Service

    3 weeks ago


    Shipley, United Kingdom Imaje Recruitment Ltd Full time

    I am working with a manufacturing/engineering company based in Shipley, who are looking to add an experienced customer service advisor to their small but busy team of advisors. The role will involve but will not be limited to: - Process incoming sales order to agreed Service Level Agreement - Organise and manage customer returns in line with company return...


  • Shipley, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Service Delivery Assistant to join the Bradford & Calderdale team. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to...


  • Shipley, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Referral Centre Advocate to join the West Yorkshire team in Shipley, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and...

  • Customer Assistant

    2 weeks ago


    Shipley, United Kingdom Lidl Full time

    Part time Summary £12.40 - £13.00 per hour | 20 hour contract | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...


  • Shipley, United Kingdom Victim Support Full time

    Victim Support is looking for a Triage Independent Sexual Violence Advisor based in either our Shipley or Wakefield office, working 37.5 hours per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer...


  • Shipley, United Kingdom Sovereign Health Care Full time

    Process electronic files and keep company information up to date making amendments within agreed processes and timescales. - Run and action periodic departmental reports to support retention activities and company administration. - Engage with customers across multiple channels with a willingness to learn new processes and technologies. - Deliver a high...


  • Shipley, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full time

    **Customer Service Advisor** **Temp to Perm** TRC Group have partnered with a well-established company that are based in Shipley, BD17. They are looking for a Customer Service Advisor! **Pay Rate**: - £9.50ph **The key duties of the role are**: - First point of call for customer inquiries and complaints - High level of customer service including...


  • Shipley, United Kingdom TRCGroup Full time

    **_Customer Service Advisor_** **_ Temp to Perm_** **_ TRC Group have partnered with a well-established company that are based in Shipley, BD17. They are looking for a Customer Service Advisor!_** **_ Pay Rate:_** - £9.50ph **_ The key duties of the role are:_** - First point of call for customer inquiries and complaints - High level of customer service...


  • Shipley, United Kingdom TRCGroup Full time

    **_Customer Service Advisor_** **_ Temp to Perm_** **_ TRC Group have partnered with a well-established company that are based in Shipley, BD17. They are looking for a Customer Service Advisor!_** **_ The key duties of the role are:_** - First point of call for customer inquiries and complaints - High level of customer service including pre-order and...