Ops Professional Mkts

4 days ago

Chester, United Kingdom Bank of America Full time

**Job Title: Operations Professional MKTS**
**Corporate Title: Officer**
**Location: Chester**

**Role Description**:

- Log, monitor and answer queries from internal and external clients.
- Log, monitor and answer queries from regulators.
- Monitor and track open issues through to resolution.
- Initiate back loading requests and update requests.
- Production and distribution of daily metrics on reporting, on boarding, client queries and issues.
- Input into design and build of ongoing quality assurance to confirm completeness, accuracy and timeliness of reporting.
- Seek to identify and provide solutions to process improve tasks and service provided.
- Project ownership - Owning both short & long term projects in relation to new regulations.
- Assisting with the delivery of multiple technology platforms.
- Looking for opportunities to provide ever improving service to our increasing client base.
- Working closely with both the client reporting & Enhanced Quality Assurance (EQA) teams to enhance current control framework for delegated service clients.
- Production and distribution of daily / weekly metrics highlighting exception volumes by client, age, priority ranking, remediation status.
- Working with multiple internal stakeholder groups (including; Remediation, Submission Control, Compliance) to remediate exceptions in a timely manner.
- System Integration - Working to enhance current client reporting portal to incorporate Refit MI & client reports.
**The Team**:
**Core Skills**:

- Ability to manage own workload to tight timeframes / deadlines.
- Data Analysis experience & ability to reconcile large data sets.
- Excellent attention to detail.
- Intermediate / Advanced Excel Skills.
- Analytical mind-set.
- Regulatory Knowledge.
- Project Management Experience preferable.
**Bank of America**:
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

**Job Band**:
H6**Shift**:
**Hours Per Week**:
35**Weekly Schedule**:
**Referral Bonus Amount**:
0

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