Digital Experience Specialist
7 months ago
**About the Role**:
**Are you a conscientious, driven individual looking to join a fast-paced team? **Have previous experience working with digital contact channels? or looking to build a career within a market leader in the staycation industry?**
Our Digital Experience Team, based at our Chester Head Office have the opportunity for our newest service-driven, customer-orientated Specialist's to join our business-critical Operations department, growing our team as we experience a boom in bookings as we enter our busy holiday season
**In return for your hard-work, we can ensure you join a vibrant, inclusive work culture where you can experience fantastic career progression opportunities and make the most of our fantastic company benefits**
Paying a salary up to £22,308 per annum working / 37.5 hours per week / 5 days out of 7, 9am-5.30pm or 10.3am-7pm
Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
***Plus an additional two volunteering days per year
A flexible hybrid-working policy, with a min two days a week from our Chester head office
An enhanced maternity and paternity policy
Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
️ ️ On-site gym at our Chester HQ
Regular social events including weekly Breakfast Club and annual social events
**This is your chance to showcase your personality as the latest member of our newest team in our bustling call centre**
Joining us during our busy booking season, you will join a newly-formed team focussed on ensuring our Customers and Property Owners receive outstanding service during each and every interaction via our digital channels including Live Chat, WhatsApp and SMS as well as interactions on our Social Media channels.
Showcasing your skills in digital communications and customer service, you will ensure we are providing crucial communications, efficiently and professionally to all contacts, whilst delivering our gold-standard level of service at all times. A typical day as our Digital Experience Specialist will see you ensure our customers and owners journey with us exceeds their expectations, using a proactive approach to highlight your in-depth knowledge of Sykes processes.
The ideal addition to our team will hold a passion for making memorable holiday experiences, who can think on their feet and will thrive in a fast paced environment. We will provide full training to ensure you are set up for success as you progress in your new role to support our valued Customers and Owners through their experience with us, ensuring company procedures are adhered to and that our digital channels are manned at all times
**This is the perfect opportunity for those with previous sales experience to deliver the highest levels of quality and customer service during each and every digital communication, finding our Customers their perfect holiday with every contact, sharing your great experiences and giving excellent service to our customers whilst recommending products to enhance their holiday**
**Your Responsibilities**:
We are looking for those who can share in our passion for providing fantastic, gold-standard service to our Customers
Passionate about customer service, with a friendly, professional voice and a drive to deliver the best, you will be joining a wider team dedicated to exceeding our Customers and Owners needs, all specialists in their area, and each meeting every call with professionalism and capability
To succeed in the role, you will be motivated with an ability to work under pressure. You will be customer-orientated and an excellent team-player. You will also be reliable and punctual with good attention to detail.
This truly is a fast-paced role which will see you:
- Deliver outstanding customer service on every interaction and going the extra mile for our customers
- Resolve customer/owner issues in a timely manner and in line with the overall Company Guidelines
- Feed back to Reservations/Customer Service/Ops Team Manager’s on opportunities to enhance the customer experience
- Feed back to Reservations/Customer Service/Ops Team Manager’s on opportunities to improve Sykes processes
- Adhere to all Customer Support Team and Company procedures
- Effectively communicate with customers, both internal and external
Whilst this role currently sits within the Digital Experience Team, future requirements may mean that transition into other operational areas of the business are needed.
**Skills and Qualifications
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