Inside Sales Representative

7 months ago


Cambridgeshire, United Kingdom Lyniate Full time

**About Rhapsody**:
We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability platforms that allow data - such as patient encounter details, lab results, and billing information - to move seamlessly from one system to another.

While most people will not ever see our products and services during a medical encounter, our interoperability platforms are running behind the scenes. Think of them as the central nervous system helping to move data where it needs to be to improve the patient experience.

**What we have to offer you**
- Competitive base pay and company bonus scheme
- An innovative, inclusive, and fun work environment
- Continuous learning and development opportunities
- Complete flexibility. We encourage employees to work where, when and how it makes sense for them and enables them to bring their best self to work

**Position Summary**:
As an Inside Sales Representative, working in a part time capacity (20 hours per week), you will support our UKI Sales Director (and occasionally the wider sales team) in building and expanding sales to Rhapsody’s current customer base. You will develop customer relationships using your product knowledge of Rhapsody’s Interoperability suite and your understanding of internal Rhapsody processes to achieve business targets, while providing seamless customer service.

**Responsibilities**:

- Cultivate and maintain relationships with customers through a consultative, trusted adviser approach to drive renewal opportunities
- Manage short cycle (renewal) sales opportunities from start to finish
- Work closely with the sales team to align daily activities and practices to effectively meet assigned business objectives
- Collaborate with the Accounts Receivable team to support our customers and ensure a positive customer experience
- Ability to manage technical conversations at a high level with customers and partners
- Demonstrate technical capacity to understand sales tool (Web, database, Salesforce, reports) and be able to effectively articulate technical information in an easily understood manner
- Document all customer-related activities in our CRM system (Salesforce)
- Work cross functionally to support customer success
- Manage G Cloud relationship, ATOS and other framework partners
- We are a small team so other responsibilities may be added as we go

**Job Requirements**:
**Education**:

- Bachelor’s degree in an area related to business and/or healthcare IT preferred; experience may be substituted for education

**Experience**:

- 1-3 years of experience in a customer/client facing role

Skills/Abilities:

- Track record of or strong interest in success in healthcare IT sales
- Passion for technology and customer focus
- Excellent verbal and written communication skills in English - and preferably two other languages
- Experience and/or knowledge of the health IT space
- Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws._



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