Hotel Housing Officer

3 months ago

Tamworth, United Kingdom Cromwood Housing Full time

Cromwood was established in 2002 as a response to the serious need for social housing in London. We rapidly grew to become one of the leading providers of social housing to local authorities in England.

Cromwood is seeking a customer focused **Housing Officer **to be the main point of contact for a family hotel in the Tamworth area which homes up to 238 people. Working alongside another Housing Officer, the key purpose of the role is to support vulnerable adults and children to ensure that they have a smooth transition into their new residence. The role involves tenant inductions, liaising with the residents to assist them with issues they may experience and working closely with key stakeholders to ensure a professional service is provided and maintained throughout the tenancy period.

An Enhanced DBS check will be required (paid for by Cromwood).

**Location**: Tamworth
**Contract type**: Full time, permanent
**Salary**: £29,000 per annum
**Hours**: Monday-Friday 8am-6pm, with a 1 hour lunch break

**Benefits**: 28 days annual leave (including Bank Holidays), company pension scheme

The role is based on site and includes a mix of administrative tasks and face to face interaction.

**The Housing Officer role involves**:

- Induct new residents to the property and review the occupancy agreement with them to ensure resident/s are aware and understand all aspects of the property before signing the agreement.
- Provide a guided tour of the facilities, prioritising emergency exists and the fire assembly point.
- Update the property database daily with any changes to occupancy including arrivals and departures.
- Assist the residents with booking GP appointments and transport if required.
- Undertake monthly property inspections to ensure residents are adhering to the property rules and ensure the property is of a good standard.
- Carry out weekly welfare check for the tenants.
- Provide support to the tenants and be the first point of contact for queries.
- Liaise with external stakeholders such as charity organisations.
- Manage any potential complaints received, this may include maintenance issues, anti-social behaviour, general property issues and environmental issues.
- Work closely with residents and offer advice to help promote wellbeing and positive behaviour.
- Update daily trackers and send them to key stakeholders.
- Retain records, reports, and other admin documents are accurate and organised.

**Requirements for the Housing Officer role**:
**Essential**
- Experience in a customer facing role
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Good conflict management skills
- Able to take instruction and follow policies and procedures
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- A collaborative and team-oriented mindset
- Good record keeping skills
- Strong computer skills - Word, Excel etc

**Desirable**
- Previous experience as a Housing Officer preferably in a Housing or professional setting
- Experience of dealing with ASB
- Previous experience working with vulnerable people
- Bachelor’s degree a related field (or equivalent experience)

If you have the required experience and skills described, and are looking for a challenging and rewarding role, we look forward to hearing from you.

We look forward to receiving your CV and cover letter explaining why you are suitable for this role. By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy. Your details will be seen by those assisting with the recruitment process, this includes recruitment consultants assisting Cromwood with the recruitment of this role.

**Job Types**: Full-time, Permanent

Pay: £29,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please tell us the first part of your postcode
- Please let us know when you are available to start a new role

**Experience**:

- working with vulerable people: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

  • Retirement Housing Officer

    3 months ago

    Tamworth, United Kingdom Platform Housing Group Full time

    **Are you a People Person?** We have a part time opportunity for a Retirement Housing Officer to join our specialist housing team based at MacGregor Tithe in Tamworth, with occasional travel to nearby schemes and Platform Housing offices when required. Here at Platform we believe in making a difference to people's lives and we work to achieve this by...

  • Housing Officer

    4 months ago

    Tamworth, United Kingdom Securo group ltd Full time

    Job role: Housing Officer Days: Monday to Friday Times: 8am to 6pm Wage: £26 - £29K based on experience Location: Tamworth Essential skills: - A good working knowledge of Microsoft, Word, Excel, Outlook and Teams. **Responsibilities**: - Reporting - Client inductions - Client Welfare and Safeguarding - Data Tracking - Leadership - Engagement with...

  • Front of House Supervisor

    3 months ago

    Tamworth, United Kingdom Bannatyne Full time

    **Front of House Supervisor**: Location Tamworth Department: Front of House / Reception Job type: Permanent **Salary**: £12.00 Job ref: 028497 Published: about 6 hours ago Job Title : Front of House Supervisor Hours : 40 Rate of Pay : £12.00 Location : Tamworth About the Role We are currently looking for a Front of House Supervisor who will...

  • Front of House Assistant

    3 months ago

    Tamworth, United Kingdom Bannatyne Full time

    **Front of House Assistant**: Location Tamworth Department: Front of House / Reception Job type: Permanent **Salary**: £11.44 Job ref: 037760 Published: about 1 hour ago **Job Title : Front of House Assistant** **Hours : 16 per week** **Rate of Pay : £11.44 per hour** **Location : Tamworth** **About the Role** We are currently looking for a Front...

  • Front of House Assistant

    3 months ago

    Tamworth, United Kingdom Bannatyne Full time

    **Front of House Assistant**: Location Tamworth Department: Front of House / Reception Job type: Permanent **Salary**: £10.42 Job ref: 014887 Published: about 2 hours ago About the Role This role is for 8 hours per week. We are currently looking for a Front of House Assistant to complement the existing dynamic and motivated team on reception. As...

  • Successful Tenancies Adviser

    4 months ago

    Tamworth, United Kingdom Platform Housing Group Full time

    **Are you passionate about making a difference in people’s lives?** Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform. We are a dynamic, forward-thinking social housing business that offers employees an inclusive and supportive environment with excellent benefits and family friendly...

  • Admin Officer

    3 months ago

    Tamworth, United Kingdom Young Foundations Ltd Full time

    **Admin Officer** **Mortimer House School, 17 Victoria Road, Tamworth, B79 7HS** **Salary: £24,000 - £28,000 per annum** **Hours of Week: 40** **Contract Type**:Term Time Only (Fixed Term Contract - 6 Months)** **Are you experienced within an office environment and education setting? Are you accomplished in the use of office software including Word,...

  • Training Officer

    4 months ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    **Training Officer - Permanent - 37.5hour** **What’s on offer?** A new opening that has arisen at Drayton Manor for you to make your own! The role goal is to work closely with the Head of HR ensuring employee engagement stays at the heart of what we do, enhancing employee and guest satisfaction. This is an operational role working collaboratively with...

  • Trainee Quantity Surveyor

    4 weeks ago

    Tamworth, United Kingdom S Guest Consultancy Services Ltd Full time

    Trainee Quantity Surveyor - HousingSouth Staffs, £20k - £25k plus package.Immediate Start.This Residential Developer is looking to recruit a Trainee Quantity Surveyor to work in their busy South Staffs office.The role would be suitable for a BTEC, HNC/ HND or Degree student who is studying towards a construction-related or QS qualification and for someone...

  • Education Officer

    1 month ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    What’s on offer?A chance to join our BIAZA EAZA Zoo part of Drayton Manor Resorts! This is an exciting time for change at our zoo which homes 84 species, coupled with our passion for conservation and education no two days are the same. We are looking for a proactive Education Officer, your mission will be to create memories providing a phenomenal guest...

  • Education Officer

    3 weeks ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    What’s on offer?Please ensure you read the below overview and requirements for this employment opportunity completely.A chance to join our BIAZA EAZA Zoo part of Drayton Manor Resorts! This is an exciting time for change at our zoo which homes 84 species, coupled with our passion for conservation and education no two days are the same. We are looking for a...

  • Education Officer

    1 month ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    What’s on offer?A chance to join our BIAZA EAZA Zoo part of Drayton Manor Resorts! This is an exciting time for change at our zoo which homes 84 species, coupled with our passion for conservation and education no two days are the same. We are looking for a proactive Education Officer, your mission will be to create memories providing a phenomenal guest...

  • Education Officer

    1 month ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    What’s on offer?A chance to join our BIAZA EAZA Zoo part of Drayton Manor Resorts! This is an exciting time for change at our zoo which homes 84 species, coupled with our passion for conservation and education no two days are the same. We are looking for a proactive Education Officer, your mission will be to create memories providing a phenomenal guest...

  • Education Officer

    4 weeks ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    What’s on offer? A chance to join our BIAZA EAZA Zoo part of Drayton Manor Resorts! This is an exciting time for change at our zoo which homes 84 species, coupled with our passion for conservation and education no two days are the same. We are looking for a proactive Education Officer, your mission will be to create memories providing a phenomenal guest...

  • Education Officer

    3 weeks ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    What’s on offer?Please ensure you read the below overview and requirements for this employment opportunity completely.A chance to join our BIAZA EAZA Zoo part of Drayton Manor Resorts! This is an exciting time for change at our zoo which homes 84 species, coupled with our passion for conservation and education no two days are the same. We are looking for a...

  • Education Officer

    1 month ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    What’s on offer?A chance to join our BIAZA EAZA Zoo part of Drayton Manor Resorts! This is an exciting time for change at our zoo which homes 84 species, coupled with our passion for conservation and education no two days are the same. We are looking for a proactive Education Officer, your mission will be to create memories providing a phenomenal guest...

  • Security and First Aid Officers

    4 months ago

    Tamworth, United Kingdom Drayton Manor Resort Full time

    **We are Drayton Manor Resorts!** With ambitious plans to be the number one theme park in the UK for families, we are recruiting the best talent to work with us in promoting our successes and core values to our customers and our employees. Our resort is home to a 15-acre zoo, 4-star hotel with 150 bedrooms to include Viking and Thomas Land themed rooms,...

  • Family Liaison Officer and Send Administrator

    3 months ago

    Tamworth, United Kingdom Young Foundations Ltd Full time

    **_Family Liaison Officer and SEND Administrator_** **_ Mortimer House School, 17 Victoria Road, Tamworth, B79 7HS_** **Salary: £24,000.00 - £28,000.00** **Hours of Week: 40 per week** **Contract Type: Term Time Only (Fixed Term Contract - 6 months)** **Requirements**: - A good level of academic qualifications including GSCE Maths and English. - Must...

  • Patient Engagement Officer

    3 months ago

    Tamworth, United Kingdom Dental Beauty Partners Full time

    **Patient Engagement Officer (Dentistry) - Head Office based role in Tamworth** Dental Beauty Partners are excited to be opening a search for a Dental Patient Engagement Officer to join our central admin & sales team who look after our group of 43 dental practices, working out of our office located in Tamworth. **The role will include a variety of tasks...

  • Recruitment Officer

    3 months ago

    Tamworth, United Kingdom BELFOR UK Ltd Full time

    **Recruitment Officer -BELFOR UK** **The purpose of your role** We’re looking for a Recruitment Officer to join our UK team to deliver our recruitment process and enable us to achieve our ambitious plans. **Key responsibilities** - Conduct ongoing analysis and end of campaign evaluations of parts of the recruitment and onboarding process and communicate...