Service Desk Co-ordinator

3 months ago


Leicester, United Kingdom University of Leicester Recruitment Team Full time

**About the role**:
They will provide first level response to customer feedback and this will typically involve working within predetermined parameters.

They will prioritise incidents based on knowledge of the customer’s situation and an estimate of the number of individuals impacted, analyse symptoms, determine possible causes and propose workarounds or resolutions to restore service.

They will ensure that customers are satisfied with our response to queries, feedback and incidents, by either contacting customers in person or coordinating the Helpdesk team to do the same.

This is a permanent position which is available immediately

The role is Monday to Friday with shifts between 8am - 6pm and is based on Central Campus.

**About you**:
We are looking for an outstanding customer focussed individual to support and coordinate the day-to-day operations of the Service Desk and Help Desk Operators.

This an exciting opportunity for an ambitious person who can add real value and give sound advice and guidance to this busy team. They will provide first response to customers' everyday queries and incidents.

We are a small team of around 15 people and we work closely with other teams in Estates and Campus Services. We deliver an excellent customer service to our students, visitors and staff alike.

**Additional information**:
Informal queries welcome and should be directed to

Lisa Booker

07769 241995

Applications for job share will be considered
- The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.



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