Service Quality Specialist

3 months ago

Winnersh, United Kingdom BD Full time

**Job Description Summary**: WE ARE THE MAKERS OF POSSIBLE

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

WHY JOIN US?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

**About the role**:
This role is on a permanent basis, Monday to Friday, working 35 hours per week.

We are also offering a competitive salary and substantial benefits package: 25 days holiday, AXA private healthcare, Life assurance and critical illness cover, Matched contribution Pension scheme up to 10% of salary and other perks.

The Service Quality Specialist position will be reporting to an Associate Director, Service Quality. You can work on hybrid bases or fully remotely with occasional travel to the office in Winnersh.

BD Winnersh is the UK headquarters and the office is located in the modern Winnersh Triangle Business Park, Wokingham, Berkshire with approx. 690 employees.

You will be supporting Medication Management Solutions (MMS) International Group and will be responsible for gathering, interpreting and presenting data for the Service Quality functional area. Associate will support the function with the Post Market Surveillance activities as well as monitoring data for trends and escalating issues as required. The role will be required to also support the **Infusion and Dispensing businesses**, using the established software to extract data.

**Main responsibilities will include**:

- You will establish, collect and maintain the Service Quality functions key metrics and scorecards in compliance with appropriate procedures.
- Create, maintain, and improve service quality dashboards, data visualizations & tools.
- Prepare data reports for meetings including Service Data Reviews, Complaint Reviews and Management Reviews.
- Analyse and provide meaningful data to support the Post Market Surveillance activities related to Service Quality.
- Quality review data that is being entered into Service System Software (ServiceMax and MS Navision) to identify trends that need to be resolved.

**About you**:

- Relevant Degree plus 3 years or more engineering/data visualization experience within the medical technology industry or equivalent, or a combination of education and experience.
- The ability to collect data, analyse situations and propose solutions to meet both Compliance and Business requirements.
- Knowledge of worldwide applicable regulations for Quality Systems (EU MDR, ISO13485, 21CFR820 etc).
- Computer literacy in Microsoft 365 Applications.
- Working knowledge of ServiceMax, Qlik, MS Navision and Power BI software (preferred).
- Knowledge of electro-mechanical medical devices (preferred).

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: GBR Winnersh - Eskdale Road

**Additional Locations**:
**Work Shift**: GB-RDG 0900-1700 35 (United Kingdom)

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