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Quality Support Specialist

2 months ago


Winnersh, United Kingdom Montu Full time £26,000
Pharmacy Support Associate

Montu is a leading cannabis company with operations in Europe and Asia-Pacific, facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our Mission:

We aim to improve the lives of millions of people through cannabis therapies. Medical cannabis has been legalized in over 50 countries worldwide, unlocking a vast potential for medical, wellness, and recreational markets.

Job Summary:

The Pharmacy Support Associate role within the Pharmacy team requires a dynamic and patient-centric individual who wants to help patients navigate their journey through the pharmacy. Key responsibilities include:

  • Answering patient queries by telephone and email
  • Communicating with members of the pharmacy team and clinic to ensure medications are dispensed in a timely manner
  • Supporting the Pharmacy team in various areas, including quality issues, patient care, and administrative tasks
  • Being the first point of contact for complaints and incidents, collating feedback, and liaising with the Head of Governance
  • Liaising with product and tech support teams on technical issues
  • Working closely with the line manager and wider team on service improvement
  • Maintaining mandatory training and familiarity with company policies and SOPs
Requirements:

To be successful in this role, you will need:

  • At least 2 years of work experience
  • A good understanding of working in a highly regulated industry and following policies and SOPs
  • Flexibility to work shifts and adapt to changing priorities
Benefits:

Montu offers a competitive package, including:

  • 30 days' holiday plus bank holidays pro rata
  • A generous pension scheme with employer matching contributions
  • Opportunities to work on cross-team projects and represent Montu at events
  • A cycle-to-work scheme