Housing Support Officer

4 weeks ago

Birmingham, United Kingdom Pegasus Supported Housing Ltd Full time

**Interested in helping multiple disadvantaged individuals? We are excited to have the opportunity for a full time Housing Officer to join our amazing team. If you are passionate about delivering quality services in the sector, Pegasus Supported Housing are proud to say we are one of the first Housing providers in Birmingham to be recently awarded the Quality Standards by Birmingham City Council If you have drive and recognise the importance of coaching using a strength based approach to empower multiple disadvantaged individuals, please get in touch Looking to be part of an organisation who offer a range of learning, training and development through a structured personal development plan, get in touch now and don't miss your opportunity to join us**

**You must have your own vehicle as the job role will require you to drive. vehicle expenses will be paid additionally to salary.**

**Purpose**:Pegasus Supported Housing Limited provides shared supported housing solutions in line with housing related support which promotes independence, safety and security within the houses. We empower our Service Users to take positive action to promote their wellbeing and achieve optimum independence within their daily lives, while preparing to achieve tenancy sustainment in preparation for their own homes.

As a Housing Officer within PSH you will be expected to work across supported housing sites in Birmingham. You will work in close partnership with the support team to ensure all property health and safety checks are completed, prevention and management of anti-social behaviour in line with company policy and to maximise arrears recovery in line with KPI’s.

**Responsibilities**:

- To take ownership of Pegasus Supported Housing property portfolio delivering effective housing management service in line with property compliance and health and safety regulations.
- To ensure service user sign up/move on are completed in line with policy and procedure.
- To regularly audit all rent accounts and service charge payments, working closely with Life Skills coach and service users to negotiate agreed payment plans and utilise escalation processes when required to maximise income recovery for PSH.
- To report repairs :to maintain the condition of properties and estates to protect the interests of Pegasus and ensure compliance with any management agreements.
- To find resolutions to prevent anti-social behaviour and complaints to improve tenancy sustainment, utilising escalation processes when required.
- To ensure all tenancies are ended appropriately, pre-termination inspections are carried out and properties are secured.
- To organise any appropriate tenant recharges in line with policy and procedure and ensure that appropriate recovery action is undertaken.
- Attend house meetings and other local service user meetings as required.
- To conduct void room inspections efficiently to ensure void room turn-around time is minimised.
- To Provide an out of ours on-call telephony service on a rota basis, providing advice to service users outside of office hours.
- Assisting with housing benefit queries to maximise rent income.

**Working Arrangements & Further Information**

Standard working hours for this post are 40 hours per week excluding 30 minutes per day lunch break which is unpaid.

We can be flexible around work times so your commitments are considered and the organisation can cover their requirements equally.

**Essential Criteria**
- Must hold Full UK driver’s license and have access to a vehicle.
- Must have valid vehicle business insurance.

**Desirable Criteria**
- Working knowledge of welfare benefit system.
- Working towards a Housing Management qualification
- To hold an up to date DBS through the DBS update service

**Benefits**:

- On-site parking
- Fun and committed team
- Regular team building and out of work events
- Structured induction & learning and development package
- Company Pension
- Flexible working options
- Casual dress / branded uniform optional
- Employee assist programme
- 28 days annual leave inc. bank holidays (pro rata for p/t) - additional day annual leave for each year of service up to 5 years

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Free or subsidised travel
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Licence/Certification:

- access to your own vehicle (required)

Work Location: In person

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