Account Manager
1 day ago
**Account Manager**
We are seeking to appoint an experienced Account Manager; This is an excellent opportunity with real potential for progression. This role will suit someone with a highly engaging attitude, a customer centric focus and proven experience in maintaining anddeveloping key customer relationships
This is an excellent opportunity with real potential for progression. This role will suit someone with a highly engaging attitude, a customer centric focus and proven experience in maintaining and developing key customer relationships.
Please note
- you must be able to pass a SC/NVVP3 security clearance check and have the right to work in the UK.
**Company**
IntaForensics is a key part of The Forensic Access Group, which is enjoying rapid growth and progression towards becoming the market-leading international forensics and criminal justice services organisation.
Building on the success of the company in the traditional forensic disciplines, we have recently acquired a digital forensics and cyber security specialists’ company, and a forensic ecology, archaeology and training specialist’s company.
**Role Requirements**
- Proven Account Management experience.
- Educated to GCSE level standard in English and Maths, with excellent oral and written English.
- Excellent knowledge of Microsoft Office, especially proficient in Excel, Word and Outlook. Experience of MS Teams will be an advantage.
- Experience in a customer focused environment.
- People management experience.
- Excellent interpersonal and communication skills (verbal & written).
- A high level of customer focus with a 'can do’ attitude.
- Highly organised and capable of working with detail and accuracy.
- Ability to work on own initiative.
- Showcase efficient planning.
- A good team player, friendly and willing to get involved.
- Able to multi-task and deliver consistently to a high standard.
- Motivated and interested in building a career.
- Adaptable communication style.
**Role Responsibilities**
- Responsibility for day to day management of accounts within our Digital forensics, Cyber, Cell site and Digital Investigation departments.
- Client engagement, creating positive working relationships with key accounts.
- Developing and broadening existing accounts.
- Identifying cross pollination of opportunities within the business.
- Working with law enforcement, legal Sector and private clients.
- Preparing and negotiating quotes and proposals.
- Liaising with clients, internal resource and external consultants.
- Provision of weekly/monthly reports to clients and management.
- Handling SLAS and complaints.
- Working with Labs, Submissions and exhibits officer to manage updates and TRT’s.
- Administrative duties within account management of clients and contracts.
- Support day to day operations.
- Working with other members of the team during busy times, for your role and others.
- Forward planning for ad-hoc works.
- Providing outreach support to the business development and sales team.
**Why should you apply?**
- The chance to join a well-established company.
- To join a fantastic team.
- To showcase your knowledge and skill set.
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