Landlord Relationship Lead
1 week ago
Annual salary: up to £30,000.00
Mears are now looking to recruit a Landlord Relationship Lead for our Darlington branch.
6 month fixed term contract
Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. As part of the Asylum Accommodation and Support Contract you will be the first point of contact for our landlords, using your experience as a customer service professional to understand issues and commit to timely solutions.
This is a critical role in managing our landlord relationships by delivering quality interactions and communications with these stakeholders. Managing conflict will be a key aspect of this role, so you will have a wealth of client relationship skills and use these to negotiate outcomes which are fair and consistent.
Key Responsibilities include:
- Managing complaints and escalation directly with the landlord and using internal networks to deliver outcomes which maintains our commitments to the lease and the contract with the landlord.
- You will own the landlord relationship process for the contract and will use insights to drive continuous improvement and reduce propensity for complaint.
- Negotiating compensation awards with the landlords that are fair, you will monitor the volumes of compensation given and look at ways to reduce this through process change
- You will represent the contract through any legal disputes and work closely with our legal teams to prepare casework
- Where there are changes to regulations or the letting codes, work with our landlords to ensure they understand their obligations and are taking the actions required
- Where there is compliance risk or lack of adherence this will be managed by you and actions taken to rectify, including handing the property back to the landlord.
- Manage any third-party disputes between the landlord, Mears and any contractors appointed to do works on a property.
The Landlord Relationship Lead is a multi-functional role and varies from day to day so experience from a client relationship background and working in a very fast paced environment you will have the ability to build trust through strong communication capability that will be key to the success of this role.
About you:
Essential
- Proven track record of managing client relationships.
- Excellent written and verbal communicating skills.
- Excellent negotiation and problem-solving skills.
- Ability to prioritise and manage workload to deadlines with a ‘can do’ attitude
- The ability to manage workloads and relationships effectively in accordance with Mears policies and procedures.
- Excellent knowledge of Microsoft Office (Word, Excel)
- Driving Licence
Preferred
- Experience of working within the property sector
- Knowledge of the property market
- Knowledge of repair and maintenance linked to property management
- Experience of working within the legal frameworks of property management
What's in it for you?
- Salary up to £30,000 depending on experience
- 25 days annual leave
- Generous Pension Scheme
- Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.
- Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- Volunteering Leave - Mears supports employees to undertake volunteering in the community.
- As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require you to provide the relevant identification, including Proof of _
- Address, References,_
- a valid passport and proof that you have lived in the UK for the last 5 years._
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