Communications Lead

3 months ago

London, United Kingdom U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Reporting to the Chief Administrative Officer, Europe and Head of Global Communications for Merchant Payment Services, U.S. Bank, you will be responsible for shaping and executing our European communications and media relations strategy to elevate U.S. Bank’s and Elavon’s reputation, enhance new business opportunities, and build connections with internal and external audiences.

You will be experienced in public relations work across the communications mix executing external campaigns, developing digital channels and thought leadership, managing issues/crisis communications. You will have experience in building a communications strategy for multiple countries and managing vendors / PR agencies in multiple European markets. As a communications leader, you will thrive working within global matrixed organisations as an effective and trusted partner to senior leaders and able to engage effectively at different organisational levels.

As a member of the U.S. Bank’s Communication and Public Affairs team, you partner closely with marketing leaders and Executive Committee members to play an integral part in building U.S. Bank and Elavon’s European presence as the “Most Trusted Choice” and payments pioneer.

**ROLE RESPONSIBILITIES**:

- Create and implement European external communications strategy to enhance our reputation, presence and voice, working with key stakeholders from across all areas of the global business.
- Works with various business groups and senior management to develop and ensure all communications are aligned to the company’s strategy, business goals, communication policy and risk protocols.
- Support the Executive Committee by leading communication workstreams on business-critical projects.
- Evaluates complex information and strategically determines appropriate method of communication based on topic and company goals.
- Edits internal and external publications, writes speeches / talking points and provides media support.
- May represent the company at various events.
- Develop leadership-level spokespeople to take advantage of meaningful opportunities to build Elavon’s influence and reputation.
- Serve as lead representative for Public Affairs & Communications team in Europe.
- Drive positive awareness and coverage across multiple media channels, aligning to different target audiences and regions.
- Point person for all media. Maintain key press relationships, develop announcements, press releases and media pitches about new partnerships, capabilities, leadership changes, and thought leadership.
- Develop externally-facing, written and multimedia content and identify opportunities to build Elavon’s influence across multiple segments.
- Collaborate with global issues management team to deliver communications that grow and protect the U.S. Bank and Elavon brand in Europe.
- Support delivery of Europe wide internal communications including town halls, Q&As, roadshows, Business Update from Declan Lynch and European content for U.S. Bank internal channels: SharePoint and Inside USB.
- Drafts, reviews and finalises internal content and coaches European leaders on the story we’re telling, aligning, messaging around strategy and core values.
- Responsible for managing our vendor and PR agency relationships including risk management and contract lifecycle management, leveraging the support of different U.S. Bank communications team members to execute internal and external campaigns.
- Develop metrics and KPIs to track progress and success.
- Strong people manager, mentor and leader whether it be direct or indirect reporting lines.
- Develop, foster and maintain strong collaborative relationships with key teams including Marketing, Employee Engagement, Wellbeing and others.

**ROLE REQUIREMENTS**:

- Strategy communications and media

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