Grassroots Service Desk Administrator
3 weeks ago
**Set the bar for greatness...**
We have several short-term opportunities available within the Service Desk team.
The Service Desk Administrator is responsible for delivering excellent customer service in order to support the implementation of The FA's Grassroots Digital Products throughout the grassroots game.
About the Team
Grassroots football is any football where the main driver is the love of the game and all the social and health benefits from playing, coaching, refereeing and volunteering. Essentially, this covers all nonprofessional and non-elite football. It is responsible for development across male, female and disability football; harnessing the club network, workforce, volunteers and facility infrastructure across the country.
What will you be doing?
- Deliver excellent customer service for The FA's grassroots digital products including The FA Player Registration System, The FA Matchday App, FA Full-Time & The FA Event Platform.
- Produce clear, concise & innovative guidance articles to be hosted on our “Grassroots Technology Knowledge Base.”
- Help to deliver online training sessions for grassroots volunteers using our digital products.
- Executes additional tasks as required in order to meet FA Group changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- Excellent IT skills utilising Office 365 and Microsoft Dynamics 365.
- Excellent interpersonal skills, particularly when dealing with problems in a fast-paced working environment.
Beneficial to have:
- An understanding of The FA's Grassroots Technology offer.
- Be totally committed to excellent customer service.
**Please note, this is a short term contract expected to last up until end of September 2023.**
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, in order to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional Thank You days leave, volunteering days as well as 25 days annual leave.
- A hybrid working model offering flexibility on where you work.
Our Organisation
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, **all with a purpose to Unite the Game and Inspire the Nation.**
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
The FA, For All, For You
Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - whi
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