Customer Service Coordinator

1 month ago

Milton Keynes, United Kingdom Oxfam GB Full time

**Oxfam is a global movement of people working together to end the injustice of poverty.**

Do you have excellent interpersonal and active listening skills?

Do you have a working knowledge of customer service systems/tools?

Are you highly organised and skilled at multitasking?

If the answer is yes, then we would like to hear from you.

**_ The Role:_**:
In this role, you will** **deliver the best possible customer service supporting all operations within the Milton Point site with a key focus on our eCommerce operations. You will deliver against KPI’s set and respond to internal and external customer queries, complaints, and feedback within timeframes set providing relevant information clearly and concisely via a variety of channels. You will be solution focused, professional and work collaboratively with the wider team to make continuous improvements.

**To be successful in the role you must have excellent communication skills and a strong command of the English language. Please be aware, the role will involve shift work and includes some weekend working.**

**_ What we are looking for:_**:

- Have excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Working knowledge of customer service systems/tools
- Have good organisational ability and multitasking skills
- Ability to work calmly under high-stress situations
- Work in line with Oxfam’s values of accountability, empowerment, & inclusiveness.
- Be an effective role model demonstrating high levels of performance & professionalism
- Support individuals and teams to develop & grow
- Manage workload with minimum supervision
- Have good time management skills
- Have an awareness of Health & Safety issues
- Have strong IT Skills

**_ We offer:_**:
We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

**_ Flexfam:_**

***

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. This role is based in our Milton Keynes warehouse.

**_ How to apply:_**

**Our values and commitment to safeguarding**:
**Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our **values** are recruited to work for us.**

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

**We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.**

**About us**:
Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

**A thriving diverse Oxfam**:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.

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