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Connected Services Coordinator

1 month ago

Milton Keynes, United Kingdom Scania Full time

**Job Title** Connected Services Team Leader | **Location**: Milton Keynes

Connected Services controls a portfolio of over 70,000 Connected vehicles, using intelligent connectivity to deliver customer-centric solutions which safeguard customer compliance and help operators optimise their operations. Our Fleet Management and Tachograph services play a pivotal role in many customers operations and have become important in increasing uptime, improving productivity, and reducing operating costs.

As a Connected Services Team Leader, it's imperative that you have great people skills. You'll be the go-to liaison between your team and the wider company, fielding enquiries from all corners.

This role demands a bespoke approach, where you'll delve deep into customer queries from both the company and your team. Passionate about delivering excellent customer service, you’ll become the go-to expert for everything Connected, with plenty of growth opportunities at your fingertips.

**Key Responsibilities**:

- Support the coordination of an expanding Telematics and Tachograph services portfolio of 70,000 connected vehicles, to safeguard customer compliance and help optimise customer operations.
- Lead a small team of coordinators in day-to-day processes, challenging methods to actively seek potential for improvement.
- Deputise for the Connected & E-Mobility Services Manager in strategic meetings or on key project deliverables.
- Pro-actively support the portfolio of Connected Service solutions, in line with agreed service levels to existing and conquest customers, including but not limited to follow ups, product familiarisation, sales and aftersales support.
- Help review and develop current department processes, with a view to driving efficiencies through automation.
- Manage and resolve ongoing invoice queries and financial discrepancies.
- Work closely with fleet customers to ensure accuracy on key client’s portfolios.
- Regular communication with factory, technical and Scania Assistance, to proactively raise issues and maximise customer support.
- Provide ongoing strategic support for the regional Services Sales teams, New Sales teams and Product Experience Specialists, to increase the portfolios growth.
- Steer customer inputs to drive product development, leading the voice of customer.
- Any other duties in line with the job scope.

**MEET THE MANAGER**

Tom has been at Scania for three and a half years and started as an administrator before climbing the ranks to become the Connected & E-Mobility Services Manager. Within the department, every day is different, and there is always room to acquire new knowledge.

Here's a quote from the manager: "The people at Scania make for an incredibly enjoyable environment. The company is willing to support you to help you succeed and motivate you when necessary."

This role presents a wealth of responsibility and opportunity. Prepare to steer your team towards triumph, providing inspiration and guidance every step of the way.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

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