Customer Service Administrator

2 months ago


Greenford, United Kingdom The Mercury Recruitment Network Ltd Full time

My client requires a customer service administrator for a permanent role, immediate start after interview, working within a prestigious logistics company based in Greenford

**Responsibilities**:

- Prioritise queries according to urgency and importance.
- Receive and process customer orders on time and as per schedule.
- Investigate and address problems by transmitting information and providing solutions.
- Manage and make bookings through our internal system as well as book collections and deliveries via external portals.
- Build strong and positive relationships with customers and make sure they are being regularly updated about the status of their deliveries.
- Support the department in running scheduled daily/weekly reports when required.

**Requirements and skills**:

- Proven experience as customer service administrator or relevant position.
- Proficient in English (oral and written).
- Excellent analytical skills, along with the ability to create detailed reports and spreadsheets.
- Good knowledge of Microsoft Office (especially Excel) and Outlook.
- Outstanding organizational and multitasking abilities.
- Active listener with excellent communication skills.
- Flexile and adaptable.
- Pay close attention to detail.

Monday to Friday Hours: 08:00-18:00 (8.5 hrs a day, including 30 minute break)Salary PA: £25,584 : paid Weekly

**Salary**: £25,504.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Greenford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: cs/perm1
Expected start date: 19/06/2023



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