Technical Support Officer

2 weeks ago

Bristol, United Kingdom Gardners Books Full time

**Location**:

- City of Bristol, United Kingdom

**Salary**:

- £26000.00 per annum

**Posted**:

- Today at 1:59 PM

**Position**:

- Full time

Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round?

If so, we have a great opportunity for you to join as a Technical Support Officer.

If you take pride in delivering outstanding customer support and enjoy finding solutions, this is the perfect opportunity for you.

Gardlink is Gardners own retail solution designed for the independent bookseller. The system provides order management and stock control, offering an Electronic Point of Sale module to allow the additional option of replacing a traditional till, which runs both on standalone and networked PCs.

Additional Information

Salary £26,000 p/a dependent on experience.

Essential Skills
- Full clean driving licence with 3+ years’ experience, and your own suitable vehicle.
- Experience of Microsoft Windows operating systems, the Office suites, Microsoft SQL Express, and small network support.
- Excellent communication skills, both written and verbal, and confidence talking to customers.
- Ability to take ownership of queries and respond within a timely manner.
- Resilience with the ability to problem-solve.

Desired Skills
- Previous experience working as part of a busy IT support desk team.
- Understanding of retail stock control systems and e
- commerce.
- Previous experience or understanding of the book industry.
- PC building experience.

About Company

Gardners is one of the world's largest wholesalers of British books, entertainment products, and eBooks.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

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