Technical Support Specialist
3 weeks ago
**8 Month Contract**
The purpose of this role is to provide outstanding technical support to users throughout our community. Often the first port of call, the Technology Support team field a range of enquiries from users who either cannot work at all or have reoccurring problems that require longer term assistance. On occasion there may also be a project focused requirement where location support may be necessary.
**What you’ll be doing**:
- Resolving technical tickets to agreed SLA
- Working in Tech Stop dealing with user’s issues face to face to provide a great customer experience
- Dealing with complex tickets, recreating the problem, finding a solution, and testing the outcome
- Coaching and training junior team members
- Liaising with other Technology teams and users to find solutions
- Investigation into root cause of issues and working towards a fix forever
- Creating knowledgebase articles for the team and Service Desk
- Managing users’ escalations and VIP tickets
**Who we’re looking for**:
- Experience of providing user technical support in a Windows 10 IT environment
- Good understanding of systems and processes to provide support with increased permissions
- Strong interpersonal skills are required to maintain and build the relationship between the support function and the end user
- Sound knowledge of Microsoft Office 365 and components
- Good understanding of Operating Systems, Mobile devices, and Peripherals
**Job Types**: Full-time, Temporary contract
**Salary**: £28,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
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