Operational Systems Support Specialist

2 weeks ago

Bristol, United Kingdom Ocado Group Full time

**About Us**

Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform.

**About The Role**

Within this role you will have a unique perspective, more than anyone else working within a warehouse for Ocado, as you will be working across three different disciplines; Engineering Operations, Technical Support Services and Business Operations. This role will require you to use technical and operational awareness ensuring effective management of incidents and to communicate with a range of stakeholders. This role will be at the centre of client operations. This role reports into the OSS Shift Leader and will form part of the OSS team within Client Services.

**What You'll Be Doing**
- Monitoring business systems operations
- Working within a team of on site systems support specialists during your shift, to ensure effective coverage of services by the team.
- Resolution, escalation and management of logged incidents
- Working within the health & safety policies laid out by the company
- Point of contact for client operational teams and a conduit into Engineering Ops and technology
- Identifying and raising system faults in appropriate systems
- Ensuring the timely pickup and response to incidents from assigned teams
- Managing system faults towards a timely resolution
- Analyse the performance of key on site assets
- Technical point of contact for onsite and off site teams
- Managing the ticketing progress for Technical support services
- Prioritising bot recoveries and arranging recovery windows
- Investigate failed tasks and inaccessible stock and customer totes
- Communicating with relevant parties to ensure visibility and a fast resolution
- Resolving technical issues as part of the OSS team
- Highlighting and resolving pick support issues
- Working closely with engineering to resolve engineering issues and complete certain engineering tasks.
- Liaising closely with other technology teams within Ocado to achieve the desired outcome and be a point of contact for related queries

**Working hours**

This is an onsite based role and will take part in a team shift pattern to cover & support business operations 40h per week day shift only.

**What we are looking for**
- Able to engage with the stakeholders at all levels to provide technical updates and engage with technical requests
- Strong time management skills
- Strong organisational skills
- Experience in a technical support capacity
- Experience in hardware support
- A good understanding of computing configurations, ITIL, infrastructure and the OSI model
- Able to drive and progress a situation towards a timely resolution
- Able to engage effectively and efficiently with business staff at all levels, ensuring work is progressed in a timely fashion meeting business requirements
- Ability to follow and create documentation, processes and procedures
- Strong verbal and written communication skills at all levels
- Strong technical communication ability
- Strong analytical skills
- Strong problem solving skills
- Self starter
- Ability to learn and think quickly as well as being very hands on when required.
- Experience in a technical support / incident management role.
- Ability to manage and resolve technical incidents in hardware, software and networking.

**What we can offer you

  • Epidemiology and Information Systems Specialist

    6 days ago

    Bristol, United Kingdom UK Health Security Agency Full time

    **Details**: **Reference number**: - 260667**Salary**: - £28,588 - £35,612- Per annum, pro rata**Job grade**: - Higher Executive Officer**Contract type**: - Fixed Term**Length of employment**: - Fixed Term to 12/09/2023**Type of role**: - Administration / Corporate Support - Health Professionals - Other**Working pattern**: - Flexible working,...

  • Specialist Mentor

    12 hours ago

    Bristol, United Kingdom Beacon Support Full time

    Beacon Support Ltd. are recruiting Specialist Mentors - Autism Spectrum Conditions (ASC) - to support Higher Education students. **Benefits**: - Flexible working hours, based around your own case load - £30 - £40 per hour, plus a generous holiday entitlement - A robust CPD programme - Autonomy to manage own case load whilst still having ready access to a...

  • Support and In Service Delivery Specialist

    1 week ago

    Bristol, United Kingdom Indotronix Avani UK Ltd Full time

    Unlock Your Career Potential with Us: Through Life Support and In Service Delivery SpecialistsAre you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic opportunity waiting for you to join them as a Through Life Support (TLS) and In Service Delivery (SDM) specialist. They...

  • Support and In Service Delivery Specialist

    1 week ago

    Bristol, United Kingdom Indotronix Avani UK Ltd Full time

    Unlock Your Career Potential with Us: Through Life Support and In Service Delivery SpecialistsAre you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic opportunity waiting for you to join them as a Through Life Support (TLS) and In Service Delivery (SDM) specialist. They...

  • Support and In Service Delivery Specialist

    7 days ago

    Bristol, United Kingdom Indotronix Avani UK Ltd Full time

    Unlock Your Career Potential with Us: Through Life Support and In Service Delivery SpecialistsAre you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic opportunity waiting for you to join them as a Through Life Support (TLS) and In Service Delivery (SDM) specialist. They...

  • System Design

    3 days ago

    Bristol, United Kingdom AV Placements Ltd Full time

    **Job Title: WebMethods System Design & Integration Specialist** An opportunity has arisen for a highly flexible and motivated senior-level System Designs and Integration Specialist for the programs Middleware team, building, supporting, and evolving Middleware platforms within a wide range of MOD and Government basedprograms. Provide technical expertise in...

  • Support and In Service Delivery Specialist

    Found in: Jooble UK C2 - 7 hours ago

    Bristol, United Kingdom Indotronix Avani UK Ltd Full time

    Unlock Your Career Potential with Us: Through Life Support and In Service Delivery Specialists If your skills, experience, and qualifications match those in this job overview, do not delay your application. Are you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic...

  • Support and In Service Delivery Specialist

    8 hours ago

    Bristol, United Kingdom Indotronix Avani UK Ltd Full time

    Unlock Your Career Potential with Us: Through Life Support and In Service Delivery Specialists If your skills, experience, and qualifications match those in this job overview, do not delay your application. Are you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic...

  • Reinsurance Finance Operations Specialist

    Found in: Talent UK 2A C2 - 3 days ago

    Bristol, United Kingdom Accelerant Full time

    Reinsurance Finance Operations SpecialistCompany Overview: Accelerant Re is a globally recognized leader in reinsurance solutions, dedicated to mitigating risk and enhancing stability for our clients worldwide. Our Reinsurance Finance Operations team plays a pivotal role in maintaining accurate financial records and reporting for our reinsurance...

  • Support and In Service Delivery Specialist

    1 week ago

    Bristol, United Kingdom CareerBliss Full time

    Unlock Your Career Potential with Us: Through Life Support and In Service Delivery SpecialistsAre you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic opportunity waiting for you to join them as a Through Life Support (TLS) and In Service Delivery (SDM) specialist. They...

  • Senior Engineer

    2 weeks ago

    Bristol, United Kingdom BAE Systems (New) Full time

    Job title: Fluid Systems Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this role Salary: Competitive What you’ll be doing: To develop functional engineering solutions that meet a complex array of cross-functional interactions and...

  • Technical Support Specialist

    3 days ago

    Bristol, United Kingdom Talent Hire Group Full time

    **8 Month Contract** The purpose of this role is to provide outstanding technical support to users throughout our community. Often the first port of call, the Technology Support team field a range of enquiries from users who either cannot work at all or have reoccurring problems that require longer term assistance. On occasion there may also be a project...

  • EW Operational Support Engineer

    Found in: Whatjobs ES C2 - 4 days ago

    Bristol, United Kingdom Advantage Resourcing Full time

    World Class Defence Organisation is currently looking to recruit an EW Operational Support Engineer subcontractor on an initial 6 month contract. The role will be a hybrid position of working onsite 2 days (either from the companies Bristol or Stevenage site, depending on your preference) and the rest remotely from home.Hourly Rate: £90.00ph...

  • EW Operational Support Engineer

    Found in: beBee S GB - 2 weeks ago

    Bristol, United Kingdom Advantage Resourcing Full time

    World Class Defence Organisation is currently looking to recruit an EW Operational Support Engineer subcontractor on an initial 6 month contract. The role will be a hybrid position of working onsite 2 days (either from the companies Bristol or Stevenage site, depending on your preference) and the rest remotely from home. Hourly Rate: £90.00ph...

  • EW Operational Support Engineer

    6 days ago

    Bristol, United Kingdom Advantage Resourcing Full time

    World Class Defence Organisation is currently looking to recruit an EW Operational Support Engineer subcontractor on an initial 6 month contract. The role will be a hybrid position of working onsite 2 days (either from the companies Bristol or Stevenage site, depending on your preference) and the rest remotely from home. Hourly Rate: £90.00ph (Umbrella)...

  • Senior Category Specialist

    12 hours ago

    Bristol, United Kingdom Eden Brown Synergy Full time

    Senior Category Specialist I am working with a Public Sector Organisation based in Bristol who are looking for an experienced Senior Category Specialist for 3 months. The role is full time, to start ASAP and paying £29.39 Umbrella per hour. The role is in scope of IR35. **Responsibilities**: Carries out supply chain tasks within own agreed work portfolio...

  • Product Support Specialist

    3 days ago

    Bristol, United Kingdom Fusion People Ltd Full time

    **Locations**: Avonmouth, BS11. Potential for hybrid working - mainly office based. **Salary**: £30,000-£35,000per annum **Hours**: Full time, Monday to Friday shifts standard 8am-5pm **Contract**: Permanent **Essential Requirements**: Degree in Information Technology, Information Systems or similar ITIL Training **Main Responsibilities (not limited to)...

  • Operations Manager

    11 hours ago

    Bristol, United Kingdom Rockfield Specialist Recruitment Full time

    **Operations Manager** Based: South West, UK **Salary**: £65,000 to £70,000 Benefits: Pension, bonus Our client is a well-established, progressive, and growing Engineering and Manufacturing business delivering valuable services in partnership with some of the World’s largest, most well-known automotive brands. They’re a leader in their field,...

  • Technical Specialist

    Found in: beBee jobs GB - 2 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The role Applications are invited for the role of Level 2 Technical Specialist. We look for a Senior Cleanroom Process Engineer, to be responsible for the development and maintenance of reliable high voltage compound semiconductor (Ga2O3, GaN, AlGaN, AlN, SiC, diamond, etc) power devices' process flows, and to provide professional expertise and contribute...

  • Apprentice Scaffolding Support Operative

    6 days ago

    Bristol, United Kingdom Scaffteq West Limited Full time

    Scaffteq West is proud to be one of the most well-known scaffolding contractors serving the South West of England. Based near Bristol, we are specialists in the housebuilding sector. Our success is due to our collaborative approach and forming strong partnerships with housebuilding clients; and regularly provide an unrivalled customer service experience of...