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Front of House Team Leader

4 months ago

Southampton, United Kingdom Mayflower Theatre Full time

**FRONT OF HOUSE TEAM LEADER**

**(Annualised Hours Contract)**

Mayflower Theatre is the largest independent theatre in the south of the UK and on our stage are a wide range of shows including large scale musicals, opera and dance. We are looking for a Team Leader to join our busy, friendly Front of House team to support the Duty Manager in the smooth running of all FOH activities.

In particular you will:

- Assist in the smooth running of all Front of House activities (shows and functions) with an emphasis on demonstrating excellent customer service whilst ensuring the comfort and safety of customers and colleagues
- Confidently resolve customer complaints and incidents with positive outcomes.
- Lead and motivate our FOH and Bar teams - displaying leadership skills, a positive attitude and solid team working.
- Promote and upsell ancillary sales.
- Be a responsible personal licence holder in our bars whilst open to the public.
- Assist in the training of staff and promote good practice whilst enforcing company polices and set procedures.

Our ideal applicant will have:

- A good level of education, with excellent written, verbal and communication skills.
- Previous proven supervisory experience of teams.
- Proven experience in a customer facing role including bar work.
- Be an excellent team player.
- Be a self-starter and show initiative.
- Good computer skills - Including MS Office, and EPOS systems.

Roles will be offered based on an annualised hours contracts of 1040 hours per year - an average of 3-5 shifts or 20 hours (average) per week - including afternoons, evenings, and weekends. All applicants must be available for weekend work and must be available to work over the busy Christmas period, including performances on Boxing Day.

Applicants must be over 18 due to licensing laws.

**Salary**: £13.27 per hour, plus benefits.

Interviews will be held at Mayflower Theatre.

Full details including job descriptions can be found on our website.

If you have any questions, please do not hesitate to contact the HR Team

**Job Type**: Part-time

**Salary**: £13.27 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: MTT_FOHTL0424