Customer Care Advisor
1 week ago
**Job Description: Customer Care Advisor**
**Location**: Belfast
**About DEILLIORXZY**: DEILLIORXZY is a dynamic and innovative company based in Belfast, committed to providing top-tier service and support to our customers. We are seeking a proactive and empathetic Customer Care Advisor to join our team and help us maintain our high standards of customer satisfaction.
**Position**: Customer Care Advisor
**Responsibilities**:
- Act as the main point of contact for customers, addressing their inquiries and resolving issues promptly and courteously.
- Develop a thorough understanding of our products/services to provide accurate information and guidance to customers.
- Handle customer complaints and concerns with empathy, escalating issues when necessary to ensure resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions, inquiries, comments, and actions taken.
- Collaborate with other departments to address customer needs and enhance the overall customer experience.
- Follow up with customers to ensure their issues are resolved satisfactorily and provide feedback on recurring issues.
**Requirements**:
- Proven experience as a Customer Care Advisor or in a similar customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-focused attitude.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and CRM software.
- Empathetic and patient demeanor with a positive attitude.
- Ability to work effectively both independently and as part of a team.
**How to Apply**: If you are dedicated to delivering outstanding customer service and enjoy working in a collaborative environment, we invite you to submit your CV for consideration. Join us in providing exceptional support to our customers at DEILLIORXZY.
**Job Types**: Full-time, Permanent
Pay: £13.00-£14.50 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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