Customer Service Agent

1 week ago


Bromley, United Kingdom Get Staffed Full time

Customer Service Agent

£21,000 per annum. £300 per month bonus

Bromley

Full-time, Permanent

Our Client

Our client is a short-term, direct lender offering loans to UK consumers from £200 to £1500 for up to six months. Were authorised and regulated by the FCA and are set up to help customers in a time of financial need.

The Role

As part of the Collections Team, you will be working with customers whose accounts are due on the agreed date, and accounts that have fallen into arrears. You will be responsible for managing inbound and outbound customer calls and will use your excellent listening and negotiation skills to help them get back to their contractual arrangements or find a repayment option that fits their needs. Your passion for finding the right outcome every time, and your willingness to go the extra mile for our customers is paramount to success.

**Responsibilities**:
*Process inbound calls from customers from all tranches of collections and deal with these calls correctly and accurately with a high level of professionalism
*Process outbound calls to customers, contacting them for due and overdue accounts to negotiate prompt payment within defined timescales
*Record all customer contact notes accurately on the system
*Establish payment plans for customers to ensure loans do not default
*Accountable for reducing default and delinquency for all assigned accounts
*Establish and maintain effective and cooperative working relationships with customers and colleagues alike
*Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business
*Meet defined department goals and activity metrics (KPIs, SLAs as described in the collection agent KPIs)
*Work effectively as part of a team and individually
*Maintain and develop positively department performance and conduct standards both personally and those of the team at all times
*Perform any other reasonable duty asked from a member of management or Senior Collections Agent

Skills and Experience

*Excellent organisational skills
*Empathising with people in difficult situations
*Results-focused
*Excellent verbal and written communication skills
*Strong team player
*Attention to detail
*Focus on quality customer service
*Negotiation skills

INDJOB



  • Bromley, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a **Customer Support Agent** to join their team. Location: Bromley **Salary**: Competitive + Benefits **Job Type**: Hybrid **About Us**: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The...

  • Customer Support Agent

    7 months ago


    Bromley, United Kingdom Evergreen Finance London Limited Full time

    CUSTOMER SUPPORT AGENT Location: Bromley, Kent Reports to: Senior Team Leader About Us Moneyboat.co.uk is a UK short-term Direct Lender offering loans from £200 - £1,500 for up to six months. It was founded in 2014 with a vision to make a mark as a company that values transparency, affordability, and quality service. We know the value of flexibility,...

  • Estate Agent

    7 months ago


    Bromley, United Kingdom Connells Group Full time

    OTE: £30,000 - £35,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Bromley **working in our well known **Alan de Maid **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training...


  • Bromley, United Kingdom Connells Group Full time

    Connells Group, known locally as **Mann**, are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. A fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification...

  • Estate Agent

    4 days ago


    Bromley, United Kingdom Keller Williams Advantage Full time

    Keller Williams Advantage are recruiting self-employed Estate Agents for Bromley, Kent & Southeast London. If you have previously worked as an Estate Agent or are someone with a sales/entrepreneurial/property background who is interested in learning how you can create your own Estate Agency business, please contact us to book a confidential discovery...

  • Client Support Agent

    3 weeks ago


    Bromley, United Kingdom CV-Library Full time

    Trust Payments has an exciting opportunity for a Client Support Agent to join their team. Location: Bromley, BR1 1DE, (Hybrid)Salary: Competitive + Benefits Job Type: Full Time, Permanent, Shift-based About Us: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions,...

  • Estate Agent

    6 days ago


    Bromley, United Kingdom Keller Williams Advantage Full time

    Keller Williams Advantage are hiring self employed Estate Agents for the Bromley, Kent & South East London. If you have previously worked as an Estate Agent or someone with a sales/entrepenuarial background interested in learning how you can create an Estate Agency business to suit you, please contact us to book a confidential discovery call. We are...


  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...


  • Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...


  • Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...


  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...


  • Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...


  • Bromley, United Kingdom Stephen James Full time

    **CUSTOMER SERVICE ADVISOR.** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...


  • Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...

  • Telesales Agent

    4 days ago


    Bromley, United Kingdom The Acorn Group Full time

    The Acorn Group is one of London and Kent’s most successful and ambitious Estate Agency Groups. Incorporating Acorn, Langford Russell, and John Payne Estate Agents, we now have 40 offices and 20 Divisions. We are currently looking to recruit an extremely motivated, enthusiastic and career driven **Telesales Property Agent **to be based at our **Head...


  • Bromley, United Kingdom Bromcom Full time

    A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products. The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear...


  • Bromley, United Kingdom The Acorn Group Full time

    The Acorn Group is one of London and Kent’s most successful and ambitious Estate Agency Groups. Incorporating Acorn, Langford Russell, and John Payne Estate Agents, we now have 40 offices and 20 Divisions. We are currently looking to recruit an extremely motivated, enthusiastic and career driven **Telesales Property Agent **to be based at our **Head...


  • Bromley, United Kingdom Sinclair Hammelton Full time

    **About us** We opened our very first office, which specialised in Lettings, just across the road from Bromley South Station in 2010. This was quickly followed by a second branch in the High Street, this time devoted to residential sales, land and new homes. Following an increasing number of instructions from the Petts Wood area, it seemed only natural...

  • Trainee Estate Agent

    6 months ago


    Bromley, United Kingdom Sinclair Hammelton Full time

    **About us** We opened our very first office, which specialised in Lettings, just across the road from Bromley South Station in 2010. This was quickly followed by a second branch in the High Street, this time devoted to residential sales, land and new homes. Following an increasing number of instructions from the Petts Wood area, it seemed only natural...


  • Bromley, United Kingdom Bromcom Computers Plc Full time

    **An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.** The position will focus on customer support for school finance systems and progress to more proactive, 'expert' support over time. There are clear routes for career progression and development - our software support agents have...