Customer Service Advisor
4 days ago
**Customer Service Advisor**
Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry.
**Your role**
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
**The main duties of the role include**:
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain, enter & look-up customer/vehicle data on various automotive operating systems
- Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range
**Your profile**
- Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal & written communication skills
- Ability to work in a fast-paced environment and keep up to date with complex information
- Confident at resolving complex issues
- Excellent administration & IT skills
- Must be eligible to work in the UK
**About Stephen James**
Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.
We’re passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.
**Salary and Hours**
Basic Salary: £23,670, OTE £28,170 per annum
Monday - Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am - 2pm (currently 1 in 6) to be paid as additional hours.
**Benefits**:
Stephen James values our employees and invests in personal development and training. In addition, offering these market leading benefits to all our colleagues:
- Long service awards - enhanced holiday entitlement
- Discount schemes with popular retailers - helping you save more
- Employee Car Ownership Schemes - for yourself and family
- Employee Assistance programme - your wellbeing is important to us
- Access to private healthcare - we put health prosperity at the forefront
- Pension scheme and life assurance - confidence in your future
-
Customer Service Advisor
5 days ago
Bromley, United Kingdom Julie Rose Recruitment Full timeJulie Rose Recruitment are seeking a **Customer Service Advisor** to join their client in Bromley. This role would suit someone with previous experience in Insurance, or for an ambitious college or university leaver with a keen interest in Insuranceto join the team. **Key Responsibilities of the Customer Service Advisor**: - Negotiate terms on behalf of...
-
Customer Service Advisor
5 days ago
Bromley, United Kingdom Julie Rose Recruitment Full timeWe are looking for enthusiastic customer service advisors for a professional services company based in the heart of Bromley. Training provided on the product but to be considered for this role, you will need to have worked in a customer service environmentsuch as an office, retail, fitness, hospitality etc. **Customer Service Advisor responsibilities will...
-
Customer Service Advisor
3 days ago
Bromley, United Kingdom Countrywide Full time**Role - **Customer Service Advisor **Location - **Bromley, BR1 1EA **Salary - **£22,000 per annum **Working Days & Hours -** Mon - Fri, 08:45am - 5:30am (1 hour lunch) + 1 Sat in 4, 9am - 1pm **Employment Type -** Full-Type, Permanent We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service individual who either has experience within...
-
Customer Service Advisor
5 days ago
Bromley, United Kingdom Julie Rose Recruitment Full timeThis is an exciting opportunity for a positive and passionate individual looking for a customer service role with a financial services organisation. Full training on product but you will need a good telephone manner and enjoy speaking to customers on thephone. You will be working in a customer service team that value their clients highly. - Full time role,...
-
Customer Service Advisor
3 days ago
Bromley, United Kingdom Matt Burton Full timeOur Client, a leading car manufacturer are currently looking for a Customer Service Advisor to join their business based out of their Toyota Bromley Dealership. As a Customer Service Advisor, you will take inbound calls from our client's current customers to book in their yearly MOT or Service, while on the phone you will also speak to them about other...
-
Customer Service Advisor
4 days ago
Bromley, United Kingdom Countrywide Full timeRole - Customer Service Advisor Location - Bromley, BR1 Salary - £22,000 per annum Working Days & Hours - Monday to Friday 08:45am - 5:30pm (1 hour lunch) + 1 Sat in 4, 9am - 1pm Employment Type - Full-Time, Permanent, Office-based Are you looking to start or progress your career in the property the industry? Are you a strong administrator with excellent...
-
Customer Service Advisor
1 day ago
Bromley, United Kingdom Stephen James Automotive Limited Full time**Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...
-
Customer Service Advisor
24 hours ago
Bromley, United Kingdom Stephen James (Automotive) Ltd Full time**Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...
-
Customer Service Advisor
7 months ago
Bromley, United Kingdom Stephen James Full time**CUSTOMER SERVICE ADVISOR.** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...
-
Customer Service Advisor
24 hours ago
Bromley, United Kingdom Stephen James (Automotive) Ltd Full time**Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...
-
Service Advisor
3 days ago
Bromley, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £30,000 + Bonus Working Hours - Monday - Friday 08:00 - 18:00 + Saturday 08:30 - 13:00 (on rota) Location - Bromley Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service...
-
Service Advisor
7 months ago
Bromley, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Volkswagen Dealership in Bromley is looking to recruit a Service Advisor. About the...
-
Service Advisor
7 months ago
Bromley, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering abasic salary up to £30,000...
-
Service Advisor
2 days ago
Bromley, United Kingdom Vertu Motors Full time**About us** We have a fantastic opportunity for a Service Advisor to come and join us at our Bristol Street Motors Ford Bromley dealership! We are offering up to £29,500 basic salary with an OTE of up to £32,000 Plus company benefits. **About the Role** Within this role you will be: delivering a seamless experience to our customers in the Aftersales...
-
Service Advisor
7 months ago
Bromley, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Bromley** We have a fantastic opportunity for a Service Advisor to come and join us at our Bristol Street Motors Ford Bromley dealership! We are offering a competitive basic salary with an OTE of up to £32,000 plus company benefits. Within this role you will be: delivering a seamless experience to our customers in the...
-
Call Centre/customer Service Advisor
3 days ago
Bromley, United Kingdom Concept Resourcing Full timeConcept are currently recruiting for Call Centre/Customer Service Advisor to work for a leading IT services organisation on an initial 6 month contract **What will your day-to-day activities involve?** - Taking high volumes of incoming calls. - Aiming to resolve customer queries and faults with equipment. - Updating queries onto the database. - Updating...
-
Service Advisor
7 months ago
Bromley, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary with an...
-
Customer Experience Advisor
6 months ago
Bromley, United Kingdom Stephen James Automotive Limited Full time**BMW Customer Experience Advisor** Stephen James BMW has a great opportunity for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with...
-
Customer Experience Advisor
6 months ago
Bromley, United Kingdom Stephen James Full time**BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).** Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a fantastic opportunity to develop a...
-
Volkswagen Service Advisor
4 days ago
Bromley, United Kingdom Group1 Automotive Full time**Group _1 _ Automotive** Senior Service Advisor £40,000 OTE Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Off the back of a record year our hugely successful Volkswagen Dealership in Bromley...