Resident Services Assistant

2 weeks ago

Leeds, United Kingdom Mercure Leeds City Center Full time

**Resident Services Assistant - Housekeeping**:
**Housekeeping - Mercure Leeds City Center**:
**Contract**:Part time**
**Salary**:£10.42 per hour****:
The Mercure Leeds Centre is Splendid Hospitality Group's third Accor property and further cements the group's franchise partnership with the brand. The hotel is located in the heart of Leeds' financial district just moments away from the train station and the centre's many bars, restaurants and shops. Designing the interior around the area's têxtile roots, the hotel provides an authentic Yorkshire experience, celebrating the region's rich tailoring heritage.

We are looking for a Resident Services Assistant to support and complete the day to day tasks of the departmental operations.
You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

**Role in our Family**:
As a Resident Services Assistant, key to your role is:

- To ensure all rooms are turned around in an efficient manner
- All rooms must be cleaned, sanitised and prepared in accordance to Brand guidelines.
- Support your line manager in ordering and maintaining linen stock.
- To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
- To clearly communicate with other departments to ensure mínimal impact on guest service
- Follows departmental policies and procedures
- Follows all safety and sanitation policies
- Assists other departments when needed to ensure optimum service to guests
- Performs additional duties as needed

**What Happens Next**:
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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