Residence Service Supervisor
1 month ago
**Residence Service Supervisor**:
**Salary £21,197 - £23,715 p.a.**
We are open to discussing flexible working arrangements.
**Do you know how to go the extra mile for customers? Are you dedicated to providing an excellent service? Do you have good interpersonal and communication skills? Do you have excellent organisation skills with the ability to prioritise tasks effectively?**
The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.
We are seeking an approachable, customer focused individual to join our team. You will have significant experience of working in a front-line customer service environment, with communication and interpersonal skills, and be able to work on your own initiative with mínimal supervision as well as working as part of a wider team. You will provide a high-quality front-line reception service to our customers and will have the ability to undertake minor repair and maintenance tasks and site audits. You will supervise the performance of external contractors working at the site in line with our Service Level Agreements.
Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. This would normally equate to a 35-hour working week, worked 5 days over 7. Shifts could include 8:00am to 4:00pm and 10:00am to 6:00pm.
**What we offer in return**
- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) - That’s over 40 days a year
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more
**To explore the post further or for any queries you may have, please contact**:
**Michael Longstaff - Senior Residences Manager**
**Location**:
- Leeds - Main Campus**Faculty/Service**:
- Facilities Directorate**School/Institute**:
- Residential Services**Category**:
- Operational Support**Grade**:
- Grade 4**Salary**:
- £21,197 to £23,715 p.a.**Working Time**:
- 35 hours working 5 over 7 days**Post Type**:
- Full Time**Contract Type**:
- Ongoing**Release Date**:
- Friday 24 February 2023**Closing Date**:
- Tuesday 14 March 2023**Interview Date**:
- Tuesday 21 March 2023**Reference**:
- FDRES1136
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