Residence Service Supervisor

2 weeks ago


Leeds, United Kingdom University of Leeds Full time

**Residence Service Supervisor**:
**Salary: Grade 4 (£23,700 - £25,138 p.a. depending on experience)**:
This role will be based on the university campus. We are also open to discussing flexible working arrangements.

**Do you know how to go the extra mile for customers? Are you committed to delivering a first class customer experience? Do you have excellent, IT and communication skills? Do you have proven organisation skills with the ability to prioritise tasks effectively? Are you a team player with the ability to be self-motivated when required?**

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer focused individual, with previous experience of front line customer service delivery to join our team. You will provide a high quality front line reception service to our customers, undertake maintenance tasks and site audits as well as supervising the performance of external contractors working at the site.

You will have significant experience of working in a front-line customer service environment, have excellent communication and interpersonal skills, and be able to work on your own initiative with mínimal supervision as well as working as part of a wider team. You will also have a good working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks.

In line with our ISO9001:2015 Quality Management system, you will have experience of working in line with Standard Operating Procedures to ensure a consistent delivery of customer service and building maintenance at all locations.

Residence staff are required to provide a flexible service, working as necessary at residence locations to meet the needs of the business. This would normally equate to a 35 hour working week, worked 5 days over 7. Shifts could include 8:00am to 4:00pm, 10:00am to 6:00pm and 12:00pm - 8:00pm.

The post also requires a Basic Disclosure Check.

**What we offer in return**
- 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) - that’s 42 days a year
- Generous pension scheme options plus life assurance
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more

**To explore the post further or for any queries you may have, please contact**:
Chantelle Aleksander, Senior Residences Manager

**Location**:

- Leeds - Main Campus**Faculty/Service**:

- Facilities Directorate**School/Institute**:

- Residential Services**Category**:

- Operational Support**Grade**:

- Grade 4**Salary**:

- £23,700 to £25,138 per annum**Post Type**:

- Full Time**Contract Type**:

- Ongoing**Release Date**:

- Tuesday 06 February 2024**Closing Date**:

- Tuesday 20 February 2024**Interview Date**:

- Wednesday 28 February 2024**Reference**:

- FDRES1156**Further details**:



  • Leeds, United Kingdom University of Leeds Full time

    **Residence Service Supervisor**: **Salary £21,197 - £23,715 p.a.** We are open to discussing flexible working arrangements. **Do you know how to go the extra mile for customers? Are you dedicated to providing an excellent service? Do you have good interpersonal and communication skills? Do you have excellent organisation skills with the ability to...


  • Leeds, United Kingdom University of Leeds Full time

    **Residence Service Supervisor (Nights)**: **Salary: Grade 3 (£19,578 - £20,761 p.a. depending upon experience)** We are open to discussing flexible working arrangements. **Do you know how to go the extra mile for customers? Are you dedicated to providing an excellent service? Do you have good interpersonal and communication skills? Do you have excellent...


  • Leeds, United Kingdom University of Leeds Full time

    Residence Service Supervisor (Nights) Salary: Grade 3 (£22,214 to 23,144 p.a.) Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to...


  • Leeds, United Kingdom University of Leeds Full time

    Salary: Grade 3 (£22,214 to 23,144 p.a.) Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation. ...


  • Leeds, United Kingdom Mercure Leeds City Center Full time

    **Resident Services Assistant - Housekeeping**: **Housekeeping - Mercure Leeds City Center**: **Contract**:Part time** **Salary**:£9.50 per hour****: The Mercure Leeds Centre is Splendid Hospitality Group's third Accor property and further cements the group's franchise partnership with the brand. The hotel is located in the heart of Leeds' financial...


  • Leeds, United Kingdom PMR Full time

    PMR are seeking an experienced Assistant Resident Services Manager to provide onsite customer service and lettings service to a residential development in Leeds. The Assistant Resident Services Manager will be the first point of contact for current residentsand potential applicants, always providing excellent customer service. **Key Responsibilities** -...


  • Leeds, United Kingdom University of Leeds Full time

    Salary Grade 5 (£25,742 to £29,605 p.a.)  We are open to flexible working requirements. Are you a highly organised and professional individual who can bring their excellent customer service and administration skills to assist with the smooth running of one of our residences? The University of Leeds is one of the top 75 universities in the world. We have...


  • Leeds, United Kingdom University of Leeds Full time

    Assistant Residence Manager Salary Grade 5 (£25,742 to £29,605 p.a.)  We are open to flexible working requirements. Are you a highly organised and professional individual who can bring their excellent customer service and administration skills to assist with the smooth running of one of our residences? The University of Leeds is one of...


  • Leeds, United Kingdom University of Leeds Full time

    Salary Grade 5 (£25,742 to £29,605 p.a.)  We are open to flexible working requirements. Are you a highly organised and professional individual who can bring their excellent customer service and administration skills to assist with the smooth running of one of our residences? The University of Leeds is one of the top 75 universities in the world.  We have...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    Salary Grade 5 (£25,742 to £29,605 p.a.) We are open to flexible working requirements.Are you a highly organised and professional individual who can bring their excellent customer service and administration skills to assist with the smooth running of one of our residences?The University of Leeds is one of the top 75 universities in the world. We have a...

  • Residence Life Intern

    1 month ago


    Leeds, United Kingdom University of Leeds Full time

    **Residence Life Intern**: **Salary (£22,214 to £23,144 p.a.pro rata)** **This is a fixed-term internship position for 12 months, only open to undergraduate students at the University of Leeds.** We are open to discussing flexible working arrangements. **Are you a current University of Leeds undergraduate student, looking to gain valuable experience as...

  • Cover Supervisor

    4 weeks ago


    Leeds, United Kingdom Milk Education - The UK’s First Environmentally Friendly Education Recruitment Agency. Full time

    MILK Education are currently working with a number of Secondary Schools within the Leeds area who are seeking to appoint Cover Supervisors to work on a supply basis. The roles are to start as soon as possible and will be on-going throughout the full academicyear. - Must have a good educational background including GCSE's. - Have previous experience working...

  • Cover Supervisor

    4 weeks ago


    Leeds, United Kingdom Milk Education - The UK’s First Environmentally Friendly Education Recruitment Agency. Full time

    MILK Education are currently working with a number of Secondary Schools within the Leeds area who are seeking to appoint a Cover Supervisor to work on a supply basis. The roles are to start as soon as possible and will be on-going throughout the full academicyear. - Must have a good educational background including GCSE's. - Have eligibility to work in the...

  • Service Supervisor

    2 weeks ago


    Leeds, United Kingdom Star Refrigeration Limited Full time

    We are currently recruiting for a Service Supervisor to join our growing team, working in a fast paced environment where the successful candidate will work as part of the team ensuring our reputation of high quality is upheld. The successful candidate will report to the Service Manager and be responsible for the continuous improvement of service standards,...

  • Fitness Supervisor

    4 weeks ago


    Leeds, United Kingdom Energy Fitness Professionals Ltd Full time

    An exciting opportunity has arisen for a part-time Fitness Supervisor to work for 16 hours per week at a corporate fitness centre in Leeds. The role involves gym supervision, taking appointments/classes, and retaining current members whilst attracting and signing up new members. You would be required to produce some monthly usage figures, maintain an...


  • Leeds, United Kingdom University of Leeds Full time

    **Campus Internship: Residence Life Intern**: **Salary: Grade 3(£20,948 - £22,214 p.a. depending on experience)** We are open to discussing flexible working arrangements. **Are you a current University of Leeds undergraduate student, looking to** gain valuable experience as a Residence Life Intern?** The University of Leeds is one of the top 135...


  • Leeds, United Kingdom Leeds Beckett University Full time

    Job reference REQ0001506 Date posted 12/06/2023 Application closing date: Midnight 26/06/2023 Location Leeds Salary Grade 3(£24,144 - £28,131) Package Please refer to the Job Description and Employee Specification Job category/type Administrative/Support Attachments Job Description and Employee Spec REQ0001506.pdf Job description Are you...


  • Leeds, United Kingdom UK Health Security Agency Full time

    **Details**: **Reference number**: - 342139**Salary**: - £30,473 - £37,215- National**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Type of role**: - Science**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - UKHSA Cookridge,...


  • Leeds, United Kingdom Catch 22 Full time

    Catch 22 are recruiting for a **Soft Services Supervisor** for our Client based in **Leigh, Manchester.** **Duties**: - Respond to clients requests in a timely and efficient manner, adopt, demonstrate and promote a processional cooperative and ‘can do’ approach at all times. - Out of hours support, escalating issues where necessary and be flexible to...

  • Workshop Supervisor

    4 weeks ago


    Leeds, United Kingdom Pendragon Full time

    **Workshop Supervisor** **Stratstone** **Mercedes, **Leeds** **Competitive salary with bonus, pension, critical illness pays, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** We have an exciting opportunity to join our growing team as a Workshop Supervisor. In...