Assistant Resident Services Manager

2 months ago


Leeds, United Kingdom PMR Full time

PMR are seeking an experienced Assistant Resident Services Manager to provide onsite customer service and lettings service to a residential development in Leeds. The Assistant Resident Services Manager will be the first point of contact for current residentsand potential applicants, always providing excellent customer service.

**Key Responsibilities**
- Provide onsite day to day customer service experience to everyone at the site, including residents, contractors, and applicants.
- Arranging viewings at the site and agreeing offers for property units.
- Referencing progression including liaising with referencing provider and applicants throughout each stage.
- Ensuring all apartments and communal areas are well presented and attractive to all tenants.
- Complete regular market research to ensure we are in line with our competitors.
- Supporting with organising Resident events and engaging with the local community.
- To act as a first point of call for residents to report maintenance issues.
- Support with the block management of the site arranging repairs.
- Tracking servicing and compliance for the development.
- Carrying out regular inspections of communal areas and platforms.
- Completing check in and check out reports through an inventory platform.
- Processing Deposit returns and dealing with any disputes.
- Contact and process tenant renewals, capturing information on those not renewing.
- Work alongside the Manager to ensure H&S statutory requirements are met throughout the development.
- During periods of annual leave covering the Manager.

In addition to the tasks outlined above, the job will involve other duties that would be required from time to time.

**Skills, Knowledge, and Experience**
- Previous experience in a residential property environment or estate agent's background.
- Proven experience in a customer service background.
- Excellent verbal and written communication skills.
- A people person with a can-do attitude
- IT literate and social media savvy (preferably)
- Warm and Friendly personality
- A great team player who can adapt to working in a small team.
- Well organised and confident to make decisions.
- Confidence and Creativity to bring new ideas to the site.



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