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Customer Service Co-ordinator
4 weeks ago
Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area.
You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and enhancing the overall resident experience.
Respond to resident inquiries and requests via phone, email, or in-person, providing accurate and helpful information.
Handle resident complaints or issues promptly and effectively, striving to achieve positive resolutions.
Maintain detailed records of resident interactions, including complaints, inquiries, and resolutions.
Assist with the management of resident accounts, including rent payments, lease renewals, and maintenance requests.
Conduct regular follow-ups with residents to ensure their satisfaction and gather feedback on our services.
Assist with administrative tasks as needed, such as filing, data entry, and document Requirements:
Previous experience in a customer service role, preferably within the housing or real estate industry.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
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