Customer Service Co-ordinator

3 weeks ago


Leeds, United Kingdom Linsco Full time

Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area.

You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and enhancing the overall resident experience.

Monitor own email inbox and the customer service departments email inbox.
Record the outcome of all telephone calls, and emails from customers and contractors.
To coordinate the scheduling of the Customer Service Operatives diaries.
to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
To ensure the out of hours services, and reporting work effectively.
Maintain complaint spreadsheets and provide weekly updates to the management team.
To ensure surveys and reports from external bodies, including contractors are maintained.
Previous experience in a customer service role, preferably within the housing or real estate industry.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.



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