Customer Hub Service Advisor

7 months ago

Stockport, United Kingdom Frederic Robinson Brewery Full time

**Customer Hub Advisor**

Hybrid working. Full Time Only. Monday-Friday between hours of 9am-7pm.

**Rate of Pay**

£10.40-£10.75 (depending on age bracket)

**The deal breakers**
- Must have valid UK driving license and access to own vehicle.
- Willing to travel for 20%-40% of the week E.g., Be able to commute to Stockport once a week and/or do one weekly site visit around Cheshire, Cumbria, Lancashire, or North Wales.

**Preferred skills/experience.**
- Hotel, pub, or general hospitality beneficial.
- Worked with booking systems previously.
- Done remote/hybrid working in a previous role.

**Customer Hub Service Advisor**

** WORKING FROM HOME **

** STAFF DISCOUNT ON FOOD AND HOTELS **

** CAREER DEVELOPMENT OPPORTUNITIES **

**Are you passionate about customer service? Are you looking for a new challenge? Fancy working from the comfort of your own home? If so, this could be the perfect role for you.**

Robinsons Brewery is one of oldest and most respected names in British brewing history. Based in Stockport, we are now looking for customer service ambassadors to join our ’Customer Hub’ team. This is an exciting opportunity for an individual who is passionate about the industry, is super organised and has an exceptional knowledge of pubs and hotels to get into a diverse support role within an innovative family run pub company.

**What you will be doing**:

- Supporting customers with table & accommodation bookings and general queries.
- Offer advice and recommendations to enhance the customer booking experience.
- Building relationships and engaging customers by going the extra mile, seizing opportunities to upsell products and services when they arise.

This is a great opportunity for someone with prior bookings or customer service experience or even someone currently working within hospitality, looking for a new direction or simply needing to balance their career with home life, childcare or education. The role is home based, working 5 out of 7 days including occasional weekends and bank holidays. You will ideally be based in the Northwest and have a full driving license and your own transport as the role will require regular travel to our office in Stockport and across the estate.

**About you**:

- Experience working within the pub or hotel sector is beneficial.
- Previous experience working and dealing with reservations in a similar environment would be desirable.
- You will need to be able to work from home uninterrupted with a strong internet connection (minimum 35 mbps).
- You will need a full driving license and access to your own vehicle. You will occasionally be required to travel to our pubs and inns around the Northwest and North Wales.
- Great customer service and communications skills to handle guests’ requests.
- Have strong interpersonal and organisational skills and ability to work under pressure in a high-volume environment.
- Be able to remain calm under pressure to deliver the best guest experience.
- Strong attention to detail

You will start with a comprehensive training programme at our Stockport head office, supported by ongoing coaching and one-to-one meetings with your mentor to support you through our systems and processes.

**What we offer**
- Fun working environment
- Unique on the job training and development.
- Excellent individual and bespoke career progression
- Generously discounted staff rates across the Robinsons Managed Houses and Individual Inns estate with Food & Beverage and hotel discounts.
- 28 days annual leave, including Bank Holidays (Pro-Rata)
- Free onsite staff parking
- **If you have a friendly outlook and a passion for great customer service, then we want to hear from you**_

**Salary**: £10.42-£10.75 per hour

**Benefits**:

- Employee discount
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stockport, SK1 1JJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you require sponsorship now or in the future to work in the UK?

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: HUB

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