Customer Service Advisor

4 months ago

Yeovil, United Kingdom Screwfix Full time

**Overview**

We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service experts on a permanent basis. We are currently offering 22.5-37.5 hours a week contracts.

The Hours are Saturday - Wednesday. Saturday and Sunday will be 7.5hr shifts and then we will give you the opportunity to choose when you would work the remaining hours of your contract between 7am - 7pm Monday - Wednesday

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience

**Key responsibilities**

**Key Responsibilities**:

- You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
- Exceeding customer expectations and delivering the best experience possible.
- You’ll take accountability of making key customer service decisions to resolve issues.
- Take ownership, balancing both the customer and business needs.
- Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
- Delivering against Key Performance Indicators.
- Maximising relevant sales opportunities.
- Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

**Required skills & experience**

**Who you are...**
- Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
- A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
- A confident yet balanced decision maker for customer service scenarios.
- A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
- Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.

**What's in it for me?**
- 28 days’ holiday, increasing with each years’ service
- Award winning pension scheme - up to 14% Kingfisher contribution
- 20% discount with Screwfix and B&Q
- Discounted healthcare and life cover
- Company share save scheme
- Recognition & Loyalty rewards
- In-house training and development and clear development path
- Ongoing and structured training and development to drive your career progression

Follow us and find out more about #LifeAtScrewfix on LinkedIn, Instagram & Twitter

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

  • Customer Service Advisor

    2 months ago

    Yeovil, United Kingdom Smart Recruitment Solutions Yeovil Full time

    Customer Service Advisor – Automotive, YeovilSalary: Basic £25,000 per annum, with realistic OTE £32,000 per annum.Location: YeovilHours: 42 hours per week, including weekend mornings (1 in 3).Contract: PermanentRequirements: Valid driver's licence.Join our team of dynamic and customer-oriented Service Advisors in Yeovil. As the first point of contact,...

  • Customer Service Advisor

    2 months ago

    Yeovil, United Kingdom Smart Recruitment Solutions Yeovil Full time

    Customer Service Advisor – Automotive, YeovilSalary: Basic £25,000 per annum, with realistic OTE £32,000 per annum.Location: YeovilHours: 42 hours per week, including weekend mornings (1 in 3).Contract: PermanentRequirements: Valid driver's licence.Join our team of dynamic and customer-oriented Service Advisors in Yeovil. As the first point of contact,...

  • Customer Service Advisor

    3 months ago

    Yeovil, United Kingdom Quedam Tyres and MOT Full time

    **Company description** Quedam Tyres are an established family-run business providing a One-Stop automotive shop for cars, vans and commercial vehicles. Our services include tyres, brakes and exhausts, vehicle servicing and MOT testing. We are committed to providing excellent customer service. We are recruiting for a Customer Service Advisor to join our...

  • Customer Service Advisor

    4 months ago

    Yeovil, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Yeovil. **Salary up to £24,000 per annum**, depending on skills and experience, with bonus and company benefits. As the first point of contact you'll speak to the customer, the...

  • Customer Service Advisor

    3 months ago

    Yeovil, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking an experienced customer services specialist to join a Yeovil franchised main dealer as a **SERVICE ADVISOR**. **What is essential though is that you possess a track record for face-to-face customer service, are well presented with strong written / numeracy competencies and a good standard of IT literacy.** **Day to day activities...

  • Customer Service Advisor

    2 months ago

    Yeovil, Somerset, United Kingdom Smart Recruitment Solutions Yeovil Full time €25,000

    Customer Service Advisor – Automotive, Yeovil Salary: Basic £25,000 per annum, with realistic OTE £32,000 per annum. Location: Yeovil Hours: 42 hours per week, including weekend mornings (1 in 3). Contract: Permanent Requirements: Valid driver's licence. Join our team of dynamic and customer-oriented Service Advisors in Yeovil. As the...

  • Customer Service Advisor

    2 months ago

    Yeovil, Somerset, United Kingdom Smart Recruitment Solutions Yeovil Full time €25,000

    Customer Service Advisor – Automotive, Yeovil Salary: Basic £25,000 per annum, with realistic OTE £32,000 per annum. Location: Yeovil Hours: 42 hours per week, including weekend mornings (1 in 3). Contract: Permanent Requirements: Valid driver's licence. Join our team of dynamic and customer-oriented Service Advisors in Yeovil. As the...

  • Service Advisor

    4 months ago

    Yeovil, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with...

  • Customer Service Advisor

    4 months ago

    Yeovil, United Kingdom Screwfix Full time

    **Overview** We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent full time & part-time basis. We are currently offering 30 and 37.5 hour a week contract with flexibility around hours. Our customers and community mean everything to us here at Screwfix...

  • Customer Service Advisor

    4 months ago

    Yeovil, United Kingdom Screwfix Full time

    **Overview** *** Evening & weekend hours** We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a part-time basis. Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world...

  • Service Advisor

    2 weeks ago

    Yeovil, Somerset, United Kingdom Auto Skills UK Full time

    Service Advisor Role at Auto Skills UK **Job Summary:** We are seeking a skilled Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving sales growth. **Key Responsibilities:** * Arrange service...

  • Service Advisor

    2 weeks ago

    Yeovil, Somerset, United Kingdom Auto Skills UK Full time

    Service Advisor Role at Auto Skills UK **Job Summary:** We are seeking a skilled Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving sales growth. **Key Responsibilities:** * Arrange service...

  • Service Advisor

    4 days ago

    Yeovil, Somerset, United Kingdom Auto Skills UK Full time

    Service Advisor Job Description **About the Role** We are seeking a highly motivated and experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our Service Department, providing exceptional customer service, and driving sales growth. **Key Responsibilities** *...

  • Service Advisor

    4 days ago

    Yeovil, Somerset, United Kingdom Auto Skills UK Full time

    Service Advisor Job Description **About the Role** We are seeking a highly motivated and experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our Service Department, providing exceptional customer service, and driving sales growth. **Key Responsibilities** *...

  • Service Advisor

    2 weeks ago

    Yeovil, United Kingdom Auto Skills UK Full time

    Service Advisor Job Description **About the Role** We are seeking a highly motivated and experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving sales growth. **Key Responsibilities** *...

  • Service Advisor

    2 weeks ago

    Yeovil, United Kingdom Auto Skills UK Full time

    Service Advisor Job Description **About the Role** We are seeking a highly motivated and experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving sales growth. **Key Responsibilities** *...

  • Service Advisor

    3 months ago

    Yeovil, United Kingdom Affinity Search Full time

    **Service Advisor** **Location: Yeovil** **Salary: £25,000 - £33,000 OTE (uncapped)** **Hours: 42 hours per week** **Schedule: 1 in 3 Saturday mornings on a rota** Are you passionate about the automotive industry and great at customer service? Join our team at a leading main dealership in Yeovil as a Service Advisor! Our client is looking for an...

  • Customer Service Advisor

    3 months ago

    Yeovil, United Kingdom Screwfix Full time

    **Overview** It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service...

  • Customer Service Advisor

    3 months ago

    Yeovil, United Kingdom Screwfix Full time

    **Overview** It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service...

  • Customer Service Advisor

    4 months ago

    Yeovil, United Kingdom Screwfix Full time

    **Overview** It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service...