Customer Service Advisor

7 months ago


Yeovil, United Kingdom Screwfix Full time

**Overview**

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service experts on a permanent full time & part-time basis. We are currently offering 30 and 37.5 hour a week contracts. The shift patterns we have avaialble are:
**Saturday - Wednesday with availability required Saturday and Sunday 7am - 6pm and then Monday - Wednesday you will be able to choose your preferred shift pattern between 7am and 7pm.**

**Monday - Friday availability required is 12:00 - 21:00**

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience

**Key responsibilities**

**Key Responsibilities**:

- You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
- Exceeding customer expectations and delivering the best experience possible.
- You’ll take accountability of making key customer service decisions to resolve issues.
- Take ownership, balancing both the customer and business needs.
- Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
- Delivering against Key Performance Indicators.
- Maximising relevant sales opportunities.
- Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

**Required skills & experience**

**Who you are...**
- Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
- A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
- A confident yet balanced decision maker for customer service scenarios.
- A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
- Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.

**What's in it for me?**
- 28 days’ holiday, increasing with each years’ service
- Award winning pension scheme - up to 14% Kingfisher contribution
- 20% discount with Screwfix and B&Q
- Discounted healthcare and life cover
- Company share save scheme
- Recognition & Loyalty rewards
- In-house training and development and clear development path
- Ongoing and structured training and development to drive your career progression

Follow us and find out more about #LifeAtScrewfix on LinkedIn, Instagram & Twitter

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.



  • Yeovil, United Kingdom Tru Talent Full time

    **Customer Service Advisor** **Basic Salary**:£19,000 - £22,000 (Starting Salary) **Working Hours**: 8:00 - 17:00 Monday - Friday **(NO SATURDAYS)** **Location**:Yeovil **Extras**: 22 Days Holiday + Bank Holidays New vacancy for a **Front of House/CSA/Customer Service Advisor** to join a busy accident repair centre. Reporting to the Body Shop...


  • Yeovil, United Kingdom Performance 3000 RAC Yeovil Full time

    CUSTOMER SERVICE ADVISOR NEEDED Would you like to work for Somerset’s and Dorset’s leading garage? Performance 3000 RAC Yeovil are recruiting a Customer Service Advisor and it could be you! Here at Performance 3000, we are a multi-award winning independent RAC garage based in Yeovil, Somerset. With nearly 20 years of experience in the automotive...


  • Yeovil, United Kingdom Motofix Accident Repair Centres Full time

    Customer Service Advisor Repair Centre £28,572 per annum 45 hours per week Location: Yeovil BA22 What we offer Excellent salary * 28 days annual leave (Inclusive bank holidays) * Workplace pension scheme * Free Training and Development * Employee long service rewards (Inc. additional holiday) * Employee well-being services * Free uniform...


  • Yeovil, United Kingdom CV-Library Full time

    Customer Service Advisor Repair Centre £28,572 per annum 45 hours per week Location: Yeovil BA22 What we offer Excellent salary * 28 days annual leave (Inclusive bank holidays) * Workplace pension scheme * Free Training and Development * Employee long service rewards (Inc. additional holiday) * Employee well-being services * Free...


  • Yeovil, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Yeovil. **Salary up to £24,000 per annum**, depending on skills and experience, with bonus and company benefits. As the first point of contact you'll speak to the customer, the...


  • Yeovil, United Kingdom Motofix Accident Repair Centres Full time

    Customer Service AdvisorRepair Centre£28,572 per annum45 hours per weekLocation: Yeovil BA22What we offerExcellent salary * 28 days annual leave (Inclusive bank holidays) * Workplace pension scheme * Free Training and Development * Employee long service rewards (Inc. additional holiday) * Employee well-being services * Free uniform (and PPE) * Life...


  • Yeovil, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking an experienced customer services specialist to join a Yeovil franchised main dealer as a SERVICE ADVISOR. What is essential though is that you possess a track record for face-to-face customer service, are well presented with strong written / numeracy competencies and a good standard of IT literacy. Day to day activities include: - Welcoming...


  • Yeovil, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking an experienced customer services specialist to join a Yeovil franchised main dealer as a **SERVICE ADVISOR**. **What is essential though is that you possess a track record for face-to-face customer service, are well presented with strong written / numeracy competencies and a good standard of IT literacy.** **Day to day activities...


  • Yeovil, United Kingdom Garador Ltd Full time

    We are currently seeking 1 permanent, full-time Customer Service Advisor to join our busy team. Reporting to the Customer Services Manager, this is a busy and often demanding role which has the main purpose of providing high standards of service and support to prospective, new and existing customers over the telephone. This is a great opportunity to join a...

  • Service Advisor

    7 months ago


    Yeovil, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with...


  • Yeovil, United Kingdom Screwfix Full time

    **Overview** We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent full time & part-time basis. We are currently offering 30 and 37.5 hour a week contract with flexibility around hours. Our customers and community mean everything to us here at Screwfix...


  • Yeovil, United Kingdom Screwfix Full time

    **Overview** We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service experts on a permanent basis. We are currently offering 22.5-37.5 hours a week contracts. The Hours are Saturday - Wednesday. Saturday and Sunday will be 7.5hr shifts and then we will give you the opportunity...


  • Yeovil, United Kingdom Screwfix Full time

    **Overview** *** Evening & weekend hours** We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a part-time basis. Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world...

  • Service Advisor

    7 months ago


    Yeovil, United Kingdom Affinity Search Full time

    **Service Advisor** **Location: Yeovil** **Salary: £25,000 - £33,000 OTE (uncapped)** **Hours: 42 hours per week** **Schedule: 1 in 3 Saturday mornings on a rota** Are you passionate about the automotive industry and great at customer service? Join our team at a leading main dealership in Yeovil as a Service Advisor! Our client is looking for an...


  • Yeovil, United Kingdom Motofix Accident Repair Centres Full time

    Customer Service AdvisorRepair Centre£28,572 per annum45 hours per weekLocation: Yeovil BA22What we offerExcellent salary * 28 days annual leave (Inclusive bank holidays) * Workplace pension scheme * Free Training and Development * Employee long service rewards (Inc. additional holiday) * Employee well-being services * Free uniform (and PPE) * Life...


  • Yeovil, United Kingdom Screwfix Full time

    **Overview** It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service...


  • Yeovil, United Kingdom Screwfix Full time

    **Overview** We are looking for confident, motivated and resolution focused Customer Service Advisors to join our professional team of Customer Service experts on a permanent basis. Our hours are varied, and we take real pride in creating an engaging workplace! **We are looking for passionate people to work 30 - 37.5 hours a week, we have various shift...


  • Yeovil, United Kingdom Screwfix Full time

    **Overview** It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. We are looking for confident, motivated and people focused Customer Service Advisors to join our professional team of Customer Service...


  • Yeovil, United Kingdom Office Angels Full time

    **Are you a natural communicator with a flair for customer / client care? Are you professional, motivated by customer satisfaction and passionate about delivering the best service out there? Are you looking to join an established and reputable companythat boasts a great team orientated working environment? Then look no further as we have the role for...


  • Yeovil, United Kingdom Bradfords Building Supplies Full time

    Bradfords Building Supplies Ltd is a leading independent builders’ merchant based across the South West of England. We know our strength lies in our people and the service we offer and we continue to build on this by bringing great people into our teams. We have a great opportunity for a Customer Service Advisor to join our team based out of our Support...