Contact Handler

4 weeks ago

Leicester, United Kingdom Adecco Full time

We currently have an exciting opportunity to join Leicestershire Police as a Contact Handler, working within the Force Headquarters Control Room. This role will predominately start on a Temporary basis, once you have successfully completed the training provided this will then become a permanent role.

Are you good in a crisis?

Can you keep calm under pressure?

Can you think on your feet to resolve problems?

Do you have what it takes?

We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Handler. This is an exciting full-time opportunity in the heart of the Contact Management Department, located at Leicestershire Police Headquarters in Enderby.

Our community is incredibly diverse, so we should be, too. That's why we're working hard to build an inclusive workforce, where you can be yourself. Whoever you are. Wherever you're from. We recognise that this message needs to reach talented individuals who can add diverse skills and experiences to our organisation.

If you are looking for a role that is both challenging and rewarding and a role where you can make a genuine difference to the people of Leicestershire in their time of need, every single day, then read on.

Working across the Force Control Room alongside police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered promptly and professionally and are accurately recorded in line with departmental and national targets and guidelines. You will receive a huge variety of calls, often challenging in nature, including reports of missing people, road traffic collisions and crimes in action, to name but a few. At times you will be talking to people in potentially dangerous or vulnerable situations and it is down to you to stay calm and determine the most appropriate response.

You will be trained and supported to effectively manage operational policing incidents, ensuring that adequate resources are deployed to provide a first-class quality service. **Please note**: No annual leave or time off will be granted during your training programme except for exceptional circumstances. You will be required to provide any planned leave post training.

To be successful in this role, you will be an excellent communicator, especially over the telephone. You will listen and extract information quickly and accurately from callers, using this to make the right decisions at pace. You may have experience of customer service or have previously worked in a customer facing role, however, it is your attitude and life experiences that will help you to excel in this position.

The role covers a 24-hour, 7 day a week shift pattern. There is a rotating shift pattern of 4 days on and 4 days off which includes evenings, nights and weekend shifts. We also offer secure on-site parking and access to an on-site 24 hour gym.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lynette crisp

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