Contact Handler

3 weeks ago


Leicester, United Kingdom Service Care Full time

Service Care Solutions is a leading recruitment agency that provides staffing solutions to various organizations across the UK. Our services are designed to help businesses achieve their objectives by providing them with high-quality personnel.

**Location**: Leicester

**Key Responsibilities**:

- Act as the initial investigating officer for telephone-reported incidents.
- Handle a range of cases, including missing persons, road traffic collisions, concerns for welfare, and crimes in action.

**Key Requirements**:

- Prior experience in effectively communicating through telephone and radio systems.
- Ability to receive information, identify crucial points, draw conclusions, and initiate appropriate action in a working environment.
- Excellent conflict resolution, emergency management, and stress management skills.
- Strong listening and oral communication skills.
- Willingness to embrace change and have a flexible attitude towards working hours.
- Ability to work well in a team.
- Awareness of diversity issues relevant to the role.
- Computer literacy, with a keyboard skill level of 25 words per minute.


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