Temporary Customer Service Advisor
6 months ago
3 month temp role with the possibility of going perm
- Great working patterns (Mon - Fri)
**About Our Client**:
Our client is a well-established, not-for-profit housing association, dedicated to providing affordable homes for individuals and families. With a team size exceeding 500 people, they are committed to creating a positive impact in the Birmingham, Solihull community.
As a Temporary Customer Service Advisor you will be:
- Resolving customer complaints and issues efficiently and professionally
- Providing information about services and products offered
- Documenting customer interactions and transactions
- Providing feedback on the efficiency of the customer service process
- Maintaining a high level of product and service knowledge
- Working cooperatively with the customer service team to meet goals
- Identifying and escalating priority issues
**The Successful Applicant**:
A successful Temporary Customer Service Advisor should have:
- Experience within Customer Service/Contact Centre
- Excellent communication skills
- A strong customer service orientation
- The ability to work well under pressure
- The ability to work cooperatively in a team environment
- A high level of empathy and understanding
- The ability to problem solve and think critically
- Can commit to a 3 month temp role
**What's on Offer**:
In return, our client can offer:
- 3 month temp contract
- Possibility of being perm
- Great working patterns (Mon - Fri)
- Weekly pay
- Free on-site-parking
- A supportive and friendly team environment
- Professional development opportunities
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