Service Delivery Agent

3 days ago

Luton, United Kingdom Thrifty Car and Van Rental Full time

Thrifty Car and Van Rental are recruiting for a Service Delivery Agent in our Luton branch.

This role is to regularly ensure that all vehicles are thoroughly prepared in terms of cleanliness throughout the working day. Carrying out a thorough quality inspection process that pays due attention to any pre
- or post-rental damage in line with Thrifty Damage Management processes.

When required, deliver and collect vehicles to customers, as directed in order, in an efficient and courteous manner.

**About Thrifty Car and Van Rental**

Thrifty currently operates over 80 rental locations across the UK. Our head office is based in Exeter, along with a central office based in High Wycombe.

At Thrifty, our people work hard to deliver exceptional customer service, and we drive for success by delivering great customer service, first time, every time.

It is easy for us to tell you what life is like at Thrifty and why you would love being a part of the team but we thought you would like to hear for yourself. Click here to read some of our success stories.

We foster an environment where our employees are treated with the upmost dignity and respect. We provide an environment where they can develop their skills, gain great experience, have opportunities for development, and be recognised for their hard work, dedication and achievement.

**The key responsibilities include**:

- To thoroughly clean vehicles on fleet to ensure they are valeted in line with Company expectations and customer requirements.
- To effectively identify all vehicle damage, recording on appropriate documentation/systems in line with the Thrifty Damage Management procedure.
- Debowse vehicles as instructed and in line with safety guidelines.
- Fuel cars promptly and accurately.
- To communicate (always verbal/written) accurately and appropriately.
- To comply with all Thrifty vehicle returns procedures.
- To complete paperwork as may be required.
- To undertake security checks and verify rental documentation as required.
- To drive carefully and considerately.
- Fuel cars promptly and accurately.
- To work both individually and as part of a team.
- To dress in accordance with company uniform standards, with a clean and smart presentation.
- To act as an ambassador of the company and promote company interests whilst at work.
- To assist other team members/departments as required to have vehicles available for customer use.
- Complete petrol sheets accurately and clearly.
- To work in a clean, tidy fashion throughout the day and to empty the bins and sweep through at end of evening.
- Complete full and comprehensive vehicle safety checks before delivery and at quality inspection stage.
- Any other reasonable task as directed by Branch Manager or designated deputy.

**Personal Attributes**
- Compliance with Thrifty Damage Management procedures
- Customer service levels
- Safe driving record
- Punctuality
- Flexibility
- Reliability
- Efficiency

**Skills, Experience and/or Qualifications Required**
- Maintain excellent standards of personal appearance, wearing the appropriate uniform which should be clean and presentable.
- Have a flexible approach to working hours/rotas and location.
- Demonstrate a comprehensive awareness of company locations, goals, and performance results.
- Demonstrate literacy and numeracy standards to Level 3 or equivalent.
- Full Driving Licence.

**Hours of work**

**Zero-hour contract - although no hours can be guaranteed we are looking for someone who can work flexibly.**

**Job Types**: Permanent, Zero hours contract

**Salary**: £9.75 per hour

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Driving: 1 year (required)

Licence/Certification:

- Driving Licence (required)

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