Consumer Care Advisor

3 months ago


Liverpool, United Kingdom Page Personnel Full time

Working for a well respected, established business
- 9 month FTC with great opportunities

**About Our Client**:
This company is a major player in the FMCG sector, boasting a workforce of thousands. Known for its high-quality consumer goods, the company continues to expand, operating numerous manufacturing and distribution facilities across the United Kingdom.
- Efficiently handle customer inquiries, complaints, and feedback
- Act as a liaison between consumers and the company, ensuring customer satisfaction
- Process customer orders and manage product returns
- Record and maintain accurate customer records
- Work collaboratively with the rest of the customer service team
- Contribute to team efforts to meet or exceed customer service KPIs
- Stay updated on product knowledge to provide accurate information to customers
- Escalate complex issues to higher-level support teams when necessary

**The Successful Applicant**:
A successful 'Consumer Care Advisor' should have:

- A relevant qualification in Business, Communications, Customer Service or related field
- Proficiency in using computer systems and customer relationship management (CRM) software
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Experience in a customer-facing role, preferably within the FMCG industry
- Ability to work well in a team and contribute to a positive work environment

**What's on Offer**:

- A competitive salary of around £24,000 per year
- Generous holiday entitlement
- Opportunities for personal and professional development
- A supportive, team-oriented work environment
- A chance to work in the thriving FMCG industry in Liverpool

This role presents a fantastic opportunity for anyone starting their career in customer service and the FMCG industry. If you're a dedicated individual with a passion for providing outstanding customer service, we strongly encourage you to apply.


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