Customer Service Coordinator
2 weeks ago
Whitstable | Hybrid | Salary DOE
Contract | Full-time | JO2065
A market-leading manufacturing business are looking for an individual to ensure all external and internal customer requests are looked after in a polite, efficient, and professional manner, maintaining platinum customer service at all times.
This position is a 12 Month Fixed Term Contract offering hybrid working.
**Key duties & responsibilities**
- Processing of customer orders and quotations
- Establish and build strong customer relationships, in order to deliver excellent levels of customer service.
- Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
- Ensure export compliance when processing quotations and orders.
- Proactively quote follow up and negotiate where required.
- To have an understanding of pricing, value and margin in order to win orders from quotations. Liaise with Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
- Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
- Proactive communication with the customer throughout the quotation and order life cycle
- Proactively review, investigate and escalate customer complaints where applicable.
- Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
- Identify new sales opportunities and act on them accordingly or pass them to the relevant contact.
- Contact potential customers and present products and services in order to maximise sales.
- Cross selling and up selling.
- GCSE or equivalent in English and Maths, Grade C or above
- Customer Service - customer enquiries, quotations, managing the order process and shipments, etc
- Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers
- Experience building up new and existing relationships with both internal and external customers
- PC literacy, including Microsoft Office (Word, Excel, Outlook)
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