Customer Assistant

1 month ago

Whitstable, Kent, United Kingdom Marks and Spencer Full time

Summary

Work Pattern
Week 1
Sunday - 09:30-16:00
Tuesday - 09:00 - 16:00
Thursday - 09:00 - 17:00
Week 2
Monday - 09:00-15:30
Wednesday - 09:00-16:00
Saturday - 09:00-17:00

To comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace, colleagues in this role must be 18 years or older.

All the details

Key Accountabilities and Measures

  • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
  • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
  • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
  • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
  • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
  • Thank our customers for shopping with us when they exit
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
  • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
  • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
  • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
  • Ensure that persons served with a trespass notice do not re-enter the site
  • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
  • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
  • Report any incidents of known or suspected internal theft or malpractice

Key Skills

  • Being confident with an easily felt presence and friendly and natural personality is essential
  • Strong communication skills with the ability to engage customers with ease
  • Ability to remain focussed at greeting customers and deterring suspicious activity
  • To have a natural empathy with our M&S brand and values, including service behaviours
  • To be self-motivated, willing to improvise and suggest or try new approaches
  • Able to maintain high standards of appearance and uniform standards
  • No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

  • Store Management team
  • Store Colleagues
  • Operational Security Manager
  • Regional teams (RLPMs/RCOMs)
  • Store Detectives
  • SOC
  • Police
  • Local Networks

  • Customer Assistant

    3 weeks ago

    Whitstable, Kent, United Kingdom Marks and Spencer Full time

    SummaryWork PatternWeek 1 Mon 08:30-12:30 Tue 08:30-14:30Thur 11:00-15:00 Sat 08:30-12:30Week 2 Sun 10:00-14:00 Mon 10:00-14:00 Tue 08:30-12:30 Fri 08:30-12:30This job role involves working with dangerous machinery and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation...

  • Customer Assistant

    1 week ago

    Whitstable, Kent, United Kingdom Marks and Spencer Full time

    SummaryWork PatternWeek 1 Mon 08:30-12:30 Tue 08:30-14:30Thur 11:00-15:00 Sat 08:30-12:30Week 2 Sun 10:00-14:00 Mon 10:00-14:00 Tue 08:30-12:30 Fri 08:30-12:30This job role involves working with dangerous machinery and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation...

  • Assistant Head Housekeeper

    1 week ago

    Whitstable, Kent, United Kingdom Shepherd Neame Full time

    Assistant Head Housekeeper - WhitstableShepherd Neame is on the lookout for an Assistant Head Housekeeper to join our team, so if you enjoy hospitality but prefer working behind the scenes supporting your colleagues and contributing to the teams overall success; then this may be just the job for you. The Marine Hotel is a beautiful Kentish coastal retreat...

  • Deputy Manager

    1 week ago

    Whitstable, Kent, United Kingdom Shepherd Neame Full time

    Deputy Manager - WhitstableShepherd Neame is on the lookout for a Deputy Manager with bundles of energy and enthusiasm to join our team, so if you have previous experience of leading a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.Situated in the...

  • Assistant Head Housekeeper

    2 weeks ago

    Whitstable, Kent, Kent, United Kingdom Shepherd Neame Full time

    Assistant Head Housekeeper - WhitstableShepherd Neame is on the lookout for an Assistant Head Housekeeper to join our team, so if you enjoy hospitality but prefer working behind the scenes supporting your colleagues and contributing to the teams overall success; then this may be just the job for you. The Marine Hotel is a beautiful Kentish coastal retreat...

  • CNC Setter

    1 week ago

    Whitstable, Kent, United Kingdom Adecco Full time

    Job Title: CNC Setter / OperatorLocation: Whitstable, KentSalary: up to 38,853 per hour + 25% shift allowanceHours: WEEK 1: Monday to Friday 6am-2pm / WEEK 2: Monday to Thursday 2pm-10.30pm / Friday 2pm-7.30pmOur Client:A renowned manufacturer at the forefront of innovation, specialising in cutting-edge solutions for various industries. Their commitment to...

  • Customer Service Assistant

    2 weeks ago

    Whitstable, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...

  • Customer Assistant

    1 week ago

    Whitstable, United Kingdom M&S Full time

    **Summary** Work Pattern Week 1 Sunday - 09:30-16:00 Tuesday - 09:00 - 16:00 Thursday - 09:00 - 17:00 Week 2 Monday - 09:00-15:30 Wednesday - 09:00-16:00 Saturday - 09:00-17:00 To comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace, colleagues in this role must be 18 years or older. **All the...

  • Customer Services Assistant

    2 weeks ago

    Whitstable, United Kingdom Newsstand Full time

    Salary: £21,500, per annum; regular review Job Summary You will be working as a Customer Service Assistant for a very successful and fast growing, local family company. The company is primarily an online magazine retailer, with a worldwide and growing customer database. This position requires a variety of skills and is far from monotonous, working within...

  • Customer Assistant

    2 weeks ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 14.00-18.00 Thurs 14.00-18.00 Fri 14.00-18.00 Sat 14.00-18.00 **Key Capabilities** **Please note this is a temporary position** **Work Pattern** Sun 14.00-18.00 Thur 14.00-18.00 Fri 14.00-18.00 Sat 14.00-18.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers...

  • Customer Assistant

    1 week ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 04.00-08.00 Fri 04.00-08.00 Sat 04:00-08:00 **Key Capabilities** **Please Note this is a temporary vacancy** **Work Pattern** Sun 04.00am-08.00am Fri 04.00am-08.00am Sat 04:00am-08:00am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    1 week ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 04.00-08.00 Fri 04.00-08.00 Sat 04:00-08:00 **Key Capabilities** **Please Note this is a temporary vacancy** **Work Pattern** Sun 04.00am-08.00am Fri 04.00am-08.00am Sat 04:00am-08:00am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    1 week ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Key Capabilities** **Work Pattern** Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...

  • Customer Assistant

    1 week ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Key Capabilities** **Work Pattern** Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...

  • Customer Service Assistant

    2 weeks ago

    Whitstable, United Kingdom Ontrak Recruitment Full time

    Customer Service Assistant Required - Immediate Starts Available! Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. Location: Whitstable Station, Kent (CT5...

  • Customer Assistant

    3 weeks ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Work Pattern** Sun 04.00-08.00 Tues 04.00-08.00 Sat 04.00-08.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...

  • Customer Assistant

    2 weeks ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    5 days ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Please note this is a temporary position** **Work Pattern** Sun 14.00-18.00 Thur 14.00-18.00 Fri 14.00-18.00 Sat 14.00-18.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 days ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Work Pattern** Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    2 weeks ago

    Whitstable, United Kingdom M&S Full time

    **Summary** Work Pattern Week 1 Tuesday - 03:00-08:00 Friday - 03:00-08:00 Saturday - 15:15-22:15 Week 2 Sunday - 09:30-18:15 Tuesday - 18:00-22:15 Friday - 18:00-22:15 **All the details** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    1 week ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Work Pattern**: Week 1 Sun 9.30-13.30 Wed 9.00-13.00 Fri 13.45-17.45 Sat 13.45-17.45 Week 2 Sun 10.00-14.00 Tue 13.45-17.45 Wed 8.30-12.30 Sat 10.00-14.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    5 days ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Please note this is a temporary vacancy** **Work Pattern** Week 1 Sun 14.30-22.30 Tue 14.30-22.30 Wed 14.30-22.30 Thur 14.30-22.30 Fri 14:30-22:30 Week 2 Mon 14.30-22.30 Tue 14.30-22.30 Wed 14.30-22.30 Fri 14.30-22.30 Sat 14:30-22:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    2 weeks ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 07.00-15.00 Sat 05.00-13.00 **Key Capabilities** **Work Pattern** Sun 07.00-15.00 Sat 05.00-13.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Service Assistant

    1 month ago

    Whitstable, United Kingdom Bridge Recruitment UK Ltd Full time

    **Customer Service / Customer Advisor** **SALARY: GBP22 000 - GBP25000 PA** **Working hours: 8.00am 5pm Mon Thurs, 8am 1pm Friday with 8am 1pm every 4th** **Whitstable** Bridge Recruitment are currently recruiting for a Customer Service Advisor to join a team working for a manufacturing company in the Whitstable area. The position includes providing...

  • Customer Service Assistant

    1 week ago

    Whitstable, United Kingdom Bridge Recruitment UK Ltd Full time

    **Customer Service / Customer Advisor** **SALARY: GBP22 000 - GBP25000 PA** **Working hours: 8.00am 5pm Mon Thurs, 8am 1pm Friday with 8am 1pm every 4th** **Whitstable** Bridge Recruitment are currently recruiting for a Customer Service Advisor to join a team working for a manufacturing company in the Whitstable area. The position includes providing...

  • Customer Assistant-foods

    3 days ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...