Customer Assistant

5 months ago

Whitstable, United Kingdom M&S Full time

**Summary**

Work Pattern

Week 1

Sunday - 09:30-16:00

Tuesday - 09:00 - 16:00

Thursday - 09:00 - 17:00

Week 2

Monday - 09:00-15:30

Wednesday - 09:00-16:00

Saturday - 09:00-17:00

To comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace, colleagues in this role must be 18 years or older.

**All the details**

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

  • Customer Service Assistant

    5 months ago

    Whitstable, United Kingdom Southern Coop Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community **Putting U in Southern Co-op** Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town...

  • Customer Service Assistant

    5 months ago

    Whitstable, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...

  • Customer Services Assistant

    5 months ago

    Whitstable, United Kingdom Newsstand Full time

    Salary: £21,500, per annum; regular review Job Summary You will be working as a Customer Service Assistant for a very successful and fast growing, local family company. The company is primarily an online magazine retailer, with a worldwide and growing customer database. This position requires a variety of skills and is far from monotonous, working within...

  • Customer Service Assistant

    1 month ago

    Whitstable, United Kingdom CV-Library Full time

    Customer Service Administrator – Up to £25,000 – Whitstable Responsibilities: Processing customer orders Liaising with customers over phone and on email to resolve queries Assist with shipping information for customers Maintaining accurate records and keeping systems up to date Use of agreed company and customer shipping portals to book...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 14.00-18.00 Thurs 14.00-18.00 Fri 14.00-18.00 Sat 14.00-18.00 **Key Capabilities** **Please note this is a temporary position** **Work Pattern** Sun 14.00-18.00 Thur 14.00-18.00 Fri 14.00-18.00 Sat 14.00-18.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 04.00-08.00 Fri 04.00-08.00 Sat 04:00-08:00 **Key Capabilities** **Please Note this is a temporary vacancy** **Work Pattern** Sun 04.00am-08.00am Fri 04.00am-08.00am Sat 04:00am-08:00am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Key Capabilities** **Work Pattern** Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Work Pattern** Week 1 Sun 08:00 -12:00 Wed 07:00-11:00 Week 2 Wed 07:00-11:00 Sat 07:00-11:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Please note this is a temporary position** **Work Pattern** Sun 14.00-18.00 Thur 14.00-18.00 Fri 14.00-18.00 Sat 14.00-18.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Work Pattern** Sun 07.00-15.00 Sat 05.00-13.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Customer Assistant

    4 months ago

    Whitstable, United Kingdom M&S Full time

    **Summary** Work Pattern Week 1 Tuesday - 03:00-08:00 Friday - 03:00-08:00 Saturday - 15:15-22:15 Week 2 Sunday - 09:30-18:15 Tuesday - 18:00-22:15 Friday - 18:00-22:15 **All the details** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Please note this is a temporary vacancy** **Work Pattern** Week 1 Sun 14.30-22.30 Tue 14.30-22.30 Wed 14.30-22.30 Thur 14.30-22.30 Fri 14:30-22:30 Week 2 Mon 14.30-22.30 Tue 14.30-22.30 Wed 14.30-22.30 Fri 14.30-22.30 Sat 14:30-22:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom Marks & Spencer Full time

    **Work Pattern**: Week 1 Sun 9.30-13.30 Wed 9.00-13.00 Fri 13.45-17.45 Sat 13.45-17.45 Week 2 Sun 10.00-14.00 Tue 13.45-17.45 Wed 8.30-12.30 Sat 10.00-14.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 07.00-15.00 Sat 05.00-13.00 **Key Capabilities** **Work Pattern** Sun 07.00-15.00 Sat 05.00-13.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    6 months ago

    WHITSTABLE, United Kingdom MARKS&SPENCER Full time

    Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the...

  • Customer Service Advisor

    5 months ago

    Whitstable, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors **Who We Are**: Active Life has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and have the...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Tuesday 12:15 21:00** **Wednesday 12:15 21:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    5 months ago

    Whitstable, United Kingdom M&S Full time

    **Summary** Working Pattern: Week 1 Tues: 04:00-08:00 Thurs: 04:00-08:00 Sat: 04:00-08:00 Week 2 Wed: 04:00-08:00 Thurs: 04:00-08:00 Sat: 04:00-08:00 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Advisor

    5 months ago

    Whitstable, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join...

  • Customer Service Administrator

    4 months ago

    Whitstable, United Kingdom Insight Select Ltd Full time

    Customer Service Administrator – Up to £24,000 – Whitstable Responsibilities: Processing customer ordersLiaising with customers over phone and on email to resolve queriesAssist with shipping information for customersMaintaining accurate records and keeping systems up to dateUse of agreed company and customer shipping portals to book freight collections...