Operations Coordinator/customer Service

2 months ago


Worthing, United Kingdom Secure Site (UK) Limited Full time

**Who are we?**

Part of the Orbis Group, Secure Site UK has been delivering a range of security services to a variety of business clients across the UK for over 30 years, by integrating electronic, physical and manned security to protect their property and assets.

We are dynamic, responsive, and forward-thinking team, who are focused on eliminating the stress and worry of property, site and land management for our clients.

As our business continues to grow, and we’re looking for like-minded, hard-working, enthusiastic and capable individuals to join our team.

**Job Purpose**:
To ensure we maintain an efficient and proactive operations department, through supporting the operations coordination team to deliver excellent customer service.

This is a fantastic opportunity for an organized and enthusiastic individual to join our operations coordination team.
- Excellent communication and Interpersonal skills.
- The ability to identify, and bring to attention, inefficiencies
- Self-motivated and hardworking individual.
- Strong time management skills and the ability to priorities their workload and multitask effectively
- Excellent computer skills including expert spreadsheet and data management skills
- A methodical approach to planning workloads and problem-solving skills
- Confident with telephone interaction with clients.
- Ability to work under pressure and complete tasks to tight deadlines
- Confidence to communicate honestly, respectfully and proactively with the team.
- Comfortable working in a fast-paced environment, with changing priorities

**What will you be doing?**

Your main activities will involve performing the following:

- Converting a customer's order into a job using MIS software, preparing customer documentation to ensure the job can be carried out efficiently and in line with company regulations
- Clearly communication with the customer to confirm finer details and logistics of a job to ensure a smooth installation
- Working closely with the operations manager to schedule work into the diary considering customers and engineers expectations
- Being organised to ensure jobs are completed in full to the customers requirement and escalating if the job isn’t complete
- Providing honest and prompt updates to the customer throughout the process when required
- Ensuring high detail is taken with inputting all financial information regarding the job and for invoicing.
- Taking inbound calls and effectively actioning required tasks.
- Carry out any other reasonable duties to meet the needs of the company

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Worthing: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work authorization:

- United Kingdom (required)

Work Location: In person

Expected start date: 22/05/2023

**Salary**: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Worthing: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Expected start date: 01/06/2023



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