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Customer Service Apprentice

4 months ago

Worthing, United Kingdom Next Step Apprenticeships Full time

Are you an eager and enthusiastic individual looking to gain customer service experience? Do you want to gain an industry recognised Level 3 Customer Service qualification as you earn?

Our client, a successful and expanding business, are looking for a productive and confident team player to join their determined team as a Customer Service Apprentice.

This is an excellent opportunity for somebody who is looking to further develop their skills and knowledge in the Customer Service industry within a supportive and growing business. Additionally, you will work towards achieving a valuable and industry recognised Level 3 Customer Service qualification, furthering your professional and educational development at the same time.**Responsibilities as a Customer Service Apprentice**
- Resolve customer complaints with professionalism and empathy.
- Aid customers with order placement, tracking, and returns.
- Foster strong customer relationships to bolster loyalty and satisfaction.
- Coordinate with other departments to efficiently address customer needs.
- Execute general administrative duties including data entry, record organization, and document management.
- Facilitate the distribution of necessary correspondence and reports.
- Maintain precise records of customer interactions and transactions.
- Provide support in procurement processes as required.

**-**

**Skills / Experience**
- **Excellent Communication Skills**: Proficient in understanding customer needs.
- **Patience**: Possesses the patience needed to handle customer inquiries and complaints.
- **Strong Problem-Solving Skills**: Capable of analysing situations, identifying issues, and proposing effective solutions to problems.
- **Organisational Skills**: Demonstrates the ability to prioritise tasks, meet deadlines, and efficiently balance multiple responsibilities.
- **Attention to Detail**: Pays meticulous attention to detail to ensure accuracy in administrative tasks such as data entry, record-keeping, and completing orders.
- **Team Collaboration**: Collaborates effectively with colleagues to achieve common goals.
- **Professionalism**: Maintains a professional demeanour in all interactions with customers and colleagues.

**-**

**Job Title**:Customer Service Apprentice

**Apprenticeship**:Level 3 Customer Service

**Location**:Worthing

**Salary**:£16,000 - £18,000 per annum (depending on experience)

**Full Time**:Monday - Friday, 9:00am - 5:30pm

**-**

**For more information about this Customer Service Apprentice role please contact Frankie Denahy at Next Step Apprenticeships.**

**Job Types**: Full-time, Apprenticeship

**Salary**: £16,000.00-£18,000.00 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person