Contact Centre Sales Adviser

6 days ago

StokeonTrent, United Kingdom Vodafone UK Full time

Location: Stoke-on-Trent Contact Centre

**Salary**: £20,592 basic salary plus UNLIMITED COMMISSION

Hours: 37.5hrs Monday to Sunday - Shifts Between 8am - 8pm

At Vodafone UK Consumer Sales, we communicate with our customers in a way that works for them. You’ll work in a vibrant, fun culture with a strong focus on customer experience and helping build a better digital future for everyone

What will you be doing?
We are recruiting across our voice and webchat channels where you would be responsible for identifying new & existing customer needs and determining appropriate actions for resolution, delivering commercial KPI’s within our award winning Telesales and Retentionestate and increasing our digital presence. Approaching every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customer’s needs. Growingand expanding our customer base.

Who are we looking for?
You will be playing a crucial role within the Retention team so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast paced role so resilience is key - being able tobounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isn’t essential as sales skills can be taught in role.

Role Accountabilities;
- Building rapport on the phone or through an online conversation platform whilst ensuring security compliance is met
- Finding product solutions based on establishing customer needs; achieving key KPIs
- Offering outstanding service to drive great customer satisfaction shown in CSAT measure
- Utilise tools and processes (including prepared responses) appropriately.
- Strive to meet defined metrics for productivity, quality, and customer experience.
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Undertake regular learning and development and align with company and FCA requirements
- Adhere to company and regulatory policies and guideline at all times
- Partaking in Vodafone’s security vetting process whenever required

What's in it for you?
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leadingparental leave policies through to employee discounts, retail vouchers, pension plan and share schemes.

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversityplays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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