Contact Centre Senior Advisor

2 days ago


Corby, United Kingdom Brakes UK Corporate Full time

We are currently recruiting a talented and results driven **Senior Advisor **to join our busy contact centre team in **our Corby Contact Centre.**

**The role**:
If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you’ll love working as a Brakes Senior Advisor.

The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues. You will provide support and guidance to ensure Advisors are enabled to provide an excellent service to our customers and to ensure the company's reputation is maintained and enhanced, this includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions.

They’re the people who make it happen for our customers - ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way
- Handle both inbound and outbound customer contacts
- Ensure all issues are dealt with according to agreed KPI's
- Deliver an excellent customer experience, supplying fast, up to date resolutions
- Support Team Managers with coaching and development
- Act as an SME on key area(s) systems and processes
- to deputise for a Team Manager in their absence, to ensure the day to day activities are carried out efficiently and effectively

**You**:
You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

**Required skills and competencies**:

- Results Orientated - Confident, self-motivated and positive attitude with strong commercial awareness
- A passion for providing an outstanding customer experiences
- Ability to proactively give feedback and act on feedback given - Champions a coaching and empowerment culture
- Clear and concise communication skills, both written and verbal
- Proven rapport builder with excellent influencing and negotiating skills
- Experienced at handling and diffusing irate colleague and customer situations
- Outstanding planning and organisational skills.
- An ability to work under pressure and prioritise in a deadline driven environment, without compromising on quality
- Excellent problem solving skills - Shows flexibility and adaptability for the good of our customers
- Role model Brakes values at all times
- An ability to build and maintain good working relationships at all levels
- Leads, inspires and promotes confidence within a Team
- Strong team player, with a focus on continuous improvement, who embraces change

**What you’ll get**:

- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more.

There’s a lot on offer, so what are you waiting for?


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